Field Supervisor

Location
Memphis, TN
Posted
May 18, 2017
Institution Type
Outside Academe


Job Description

Wired for YOUR Success

With more than 20 locations in 10 states, TriWire Engineering Solutions has been an industry leader in the telecommunications installation business for decades and we are still in growth mode! Due to our long standing commitment to quality and service, we are pleased to be in the position to bring new talent into the TriWire family.

Join our team at TriWire Engineering Solutions Inc. today for the career opportunity you've been waiting for!

You may join us for a job, but you will stay with us for a career!

TriWire Engineering Solutions Inc. is proud to offer an array of benefits to all full-time employees. Some of these benefits include:

• Employee Stock Ownership Plan (ESOP)
• Health and Dental coverage
• Vision Discount Plan
• 401K Retirement Plan
• Short-Term Disability
• Life Insurance
• Personal Time Off
• Paid Holidays
• Vacations
• TriWire Vehicle
• Personal Own Vehicle Incentives
• Exercise Reimbursement program

JOB SUMMARY:
The Field Supervisor position is a true leadership position. Field Supervisor will be responsible for managing, coaching and counseling field technicians in all facets of installations and job performance. Field Supervisor must possess superior integrity and dynamic leadership skills in order to maintain trusting employee relationships. Proven history of being a catalyst player with opportunity to grow. Position demands high accountability and expectations from the onset.

ESSENTIAL FUNCTIONS:
* Be the owner of all (KPI) key performance indicators (trouble call to new install, customer satisfaction survey, missed/late, completion, productivity, QC rates, disconnects in error, audit h/p and conversion rates) for all personnel to support best in class customer service and achieve new subscriber target.
* Manage key components of workflow review and problem solving with a goal of maximizing the effectiveness of the outsourced partners by preparing and accounting for activities which impact our customers. Ensure that all field personnel are properly trained in all products as well as methods and procedures. Gather business critical and customer impacting information.
*Demonstrate facilitative leadership abilities working in a fast-paced, constantly changing environment while maintaining a high level of employee satisfaction. Professional appearance and attitude; shows a strong ability to multi-task. Works well with others as well as independently.
* Excellent analytical skills, proven communication skills, problem solving aptitude, trouble-shooting, and organizational skills are all required for this position.

ADDITIONAL RESPONSIBILITIES:
* Maintain records as required by system, regional, and corporate offices
* Perform other duties as requested by Manager

ABILITIES, SKILLS & KNOWLEDGE:
* Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
* Knowledge of all aspects of CATV operations as defined by performance and maintenance of equipment and electronics operating parameters
* Knowledge of Installation/Service requirements both as it relates to staff & procedures
* Ability to use personal computer and software applications (i.e. word processing, spreadsheets, client systems, etc.).
* Ability to work in stationary position seated and standing for extended periods of time.
* Ability to coach, train, and lead employees to achieve department goals.

EDUCATION, EXPERIENCE AND BACKGROUND:
* High School diploma or equivalent
* 2-4 years work experience, preferably in the Cable Industry
* Proficiency in MS Office -- Word, Power Point, Excel a Must
* Excellent organization and time management skills

Company Description
About TriWire Engineering Solutions, Inc.:

TriWire Engineering Solutions, Inc. recently became employee-owned, meaning that all eligible employees are part-owners, at no cost to them, through an Employee Stock Ownership Plan (ESOP). What's the big deal, you may ask? Here are a few of the TOP benefits of working for a growing company like TriWire Engineering Solutions, Inc.

1. Job Security - Employee Stock Ownership Program, or ESOP, companies are proven to perform better because of the sense of ownership each individual employee has. With TriWire Engineering Solutions, Inc. you will have long-term employment and advancement opportunities.
2. Together. Everyone. Achieves. More. - You have a stake in the company without contributing any money, just work ethic and effort, to your ESOP plan.
3. More Financial Freedom Assets - In addition to ownership, TriWire Engineering Solutions, Inc. offers a very attractive 401k Plan for retirement.
4. Incredible Growth Potential - As a company that values it's employees, TriWire believes in recognizing strong talent in the field and fostering that talent to further grow territory and internal teams. We are growing fast and our continuous growth increases the value of each participant's shares.
5. Since 1999, TriWire Engineering Solutions, Inc has built a work ethic that has allowed us to become an industry leader and has become nationally recognized and respected.

TriWire Engineering Solutions Inc. offers high-tech telecommunications companies a reliable, high-quality alternative to in-house resources for business development, customer service, and infrastructure development on a regional scale. A true alternative to in-house resources, TriWire offers a very high level of practical experience, know-how, reliability, and confidentiality.

TriWire has more than 20 locations in 10 states and currently boasts 1000 employees that is a constantly growing and expanding. As an industry leader in the telecommunications installation business, TriWire focuses on the long-standing commitment to quality and providing a high-level of customer service with every installation. Not only does TriWire offer the best industry training program, but there are various opportunities to continue growing the necessary skills to move into leadership roles.

TriWire Engineering Solutions Inc. is proud to offer an array of benefits to all full-time employees. Some of these benefits include:

*Employee Stock Ownership Plan (ESOP)
*Health and Dental coverage
*Vision Discount Plan
*401K Retirement Plan
*Short-Term Disability
*Life Insurance
*Paid holidays, vacation and personal time off
*Exercise Reimbursement program


Memphis, TN

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Fri, 21 Apr 2017 12:47:38 PDT

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