Program Manager for Academic Support and Student Success Initiatives

Boulder, CO
May 18, 2017
Institution Type
Four-Year Institution

The Program Manager for Academic and Student Success Initiatives is responsible for development and implementation of program and services that support and enhance academic student success; and is solely responsible for the management of the Academic Success and Achievement (ASAP) program and provides guidance and consultation for the offices of Residence Life, Apartment Life and Children's Services and Off Campus Housing and Neighborhood Relations. The Academic Support Program Manager will work directly with Assistant Directors and Managers in those areas to provide expertise on the creation and maintenance of learning environments within campus housing. This position will create and implement new programs to meet the academic support needs of those utilizing the services of Residential Programs and Services offices. This position will also seek out and maintain partnerships between Residential Programs and Services and other providers of academic support within both Academic Affairs and Student Affairs. This role serves the specific goal of improving retention and academic success of students at the university. This includes 7080 residence hall students, 1,000 students in Bear Creek Apartments, 1,670 residents in Graduate and Family Housing, and students living off campus in special programs.

Who we are:

Residence Life in Housing & Dining Services (HDS) is an innovative and transformative organization that creates dynamic residential living and learning communities using practices that are socially just and sustainable. We are characterized by our dedicated, knowledgeable, and caring staff; our attractive facilities; exceptional dining experiences; state-of-the-art technology; and quality conference services. We promote experiences to support and challenge students to create the tools to build their lives and achieve academic success.

Mission Statement:

Residence Life builds an inclusive residence hall community to promote a transformative student experience and academic success through exemplary and innovative programs.

What your key responsibilities will be:

Academic Success and Achievement Program (ASAP)
  • Oversee the development of the tutoring program by coordinating drop-in tutoring programs in various locations on campus, and oversee the recruitment of tutor mentors in needed classes or subject areas for small group tutoring sessions as requested by students.
  • Design and facilitate the implementation of tutor training over the course of the calendar year, including assess training needs, track tutor participation, and interface with other academic support units on campus in order to arrange training sessions.
  • Provide information and communication of tutor program and office activities and decisions to others throughout Housing & Dining Services.
  • Liaison with campus partners in order to provide appropriate tutor preparation.
  • Oversee existing academic support programming initiatives in Apartment Life.

Academic Support Program Development
  • Facilitate the development of a culture focused on celebrating a growth mindset and peer collaboration with the expectation that tutor-mentors grow, develop and gain experience. Provide a community in which they feel comfortable discussing challenges with peers, tutor coordinators and the Academic Support Program Manager.
  • Create and manage communication to produce and monitor a variety of reports, work orders, etc., such as repair orders, tutoring schedules, correspondence, e-memos, bulk emails, tutor group assignments, and group attendance.
  • Utilize research and best practices to inform the facilitation of academic support programming
  • Develop an effective ASAP tutor request system in collaboration with Housing Information Technology, and other HDS units as needed
  • Design and maintain an assessment plan in collaboration with HDS Director of Research and Assessment evaluating success of ASAP program, needs of students and communities around issues of academic success and the effectiveness of academic success programs in supporting students' academic needs and improving retention of students to a subsequent year at CU.
  • Initiate formative data analysis to understand the experiences of students and tutor-mentors with the goal of improvement
  • Manage a summative evaluation to assess overall program success and impact
  • Establish community analysis of needs and propose effective measures of supporting academic support and success programs in Apartment Life.
  • Build and maintain collaborations with campus partners to support academic success, this includes Counseling and Physiological Services, The Writing Center, Student Academic Success Center, Career Services, the School of Education, the International English Center (IEC), and the Social Psychology department.
  • Collaborate with other campus academic support offices to promote their programs and services to all residential students.
  • Provide informational sessions on academic support programs in RPS for Academic Advisors, Student Support and Case Management, Victim Assistance, and other Student Affairs and Academic Affairs departments.
  • Collaborate with Residential Academic Programs (RAPs) and First-Year Interest Groups (FIGs), in order to build viable, effective partnerships in the provision of academic support in the residence halls
  • Provide RAPs with their own in-hall walk-in tutoring for specific courses they deem necessary and provide exam study sessions in alignment with RAP student needs.
  • Provide RAPs and Hall Directors with a holistic lens on having academic alert conversations with resources to give to their students.

Human Resource Management
  • Responsible for hiring, training, supervising, and evaluating students in the overall operations of the Academic Success and Achievement Program. This includes:
    • Tutor Coordinators
    • Office Assistants
    • Tutor Mentors
    • Head Tutor Mentors
    • Orientation Facilitators
    • Other positions as deemed necessary
  • Maintain practice of networking with RAPs, Graduate and Family Housing (GFH) and academic departments to find tutor-mentors.
  • Advise students in areas of judgment, discretion, conflict management, and providing high quality academic support.
  • Research, analyze and identify training strategies and goals based on student research.
  • Update staffing rosters and inform appropriate staff, students, or programs of any changes.
  • Delegate tasks and project assignments to student staff.
  • Develop and maintain training manuals.
  • Responsible for accurate KRONOS management for student staff (80 - 100)
  • Hold student staff accountable to university expectations for employees including completion of Diversity, Equity and Inclusion requirements and Discrimination/Harassment training
  • Assess training needs for tutor-mentors and research best practices for providing this training
  • Track requests for and reviews of tutoring service by student demographics.

Apartment Life Initiatives Development
  • Implement new programs and initiatives as assessed for students residing in the Bear Creek Apartments and in Graduate and Family Housing (GFH)
  • Provide an employment opportunity through ASAP to interested and qualified residents
  • Develop an effective approach to outreach and support residents of GFH and Bear Creek Apartments based on understanding of their needs.
  • Collaborate with residential managers (including Residence Managers and Bear Creek Community Assistants) to support the individual needs of their communities
  • Establish training program that prepares Apartment Life staff to have academic conversations with residents.
  • Collaborate with residential managers (including Bear Creek Community Assistants) to support the individual needs of their communities

Administrative and budget management
  • Investigate opportunities to partner with academic partners in a variety of needs
  • Participate in HDS and campus professional development sessions and staff meetings including committee participation, department meetings and regular training sessions.
  • Provide information and communication of office activities and decisions to others throughout HDS.
  • Serve as a fiscal manager for money or charges associated to ASAP initiatives.
  • Organize, execute, and evaluate financial records for ASAP operating, and activity accounts - including office supplies and student activity accounts.
  • Generate purchase orders, purchase requisitions, payment vouchers, procurement card purchases, restaurant exemptions, travel vouchers, and contracts as necessary.
  • Track student staff hourly wages.
  • Manage the inventory of required forms and materials.
  • Determines technical problems over the phone or in person and uses independent judgment, analytical skills and professional principles to create a best-fit solution.
  • Works closely with Marketing and Communications to advertise for tutor-mentors and to market the program to incoming students and parents and currently enrolled students.
  • Liaison with Housing Information Technology (HIT) to maintain technological support of ASAP needs and evaluate effective use of tech support.

Residence Life
  • Collaborates and communicates with residence hall staff (hall directors, resident assistants, community center coordinators, and community assistants), Residence Hall Association (RHA), hall councils, National Residence Hall Honorary (NRHH), and all residence hall students to offer academic support and educational programs, bulletin boards, and service projects and advance educational initiatives throughout the residence halls.
  • Coordinate with Housing Facility Services to provide and update effective study spaces in the residence halls
  • Train residence life staff in skills to have academic conversations with residents and respond to students on academic probation in the residence halls and alert staff to the needs of high-risk students.
  • Prepare and implement programs for parents to provide information regarding academic support on campus, including working with individual parents as needed to coach them for conversations with their students.

Children's Center
  • In coordination with Children's Center Staff and HDS Facilities, implement opportunities to provide academic success to the students at an early age.
  • Provide regular trainings and support as needed in accordance to Child Care guidelines and staff preferences.

Emergency Response
  • Participate in an on-call roll for after-hours emergency response during "all hands on deck" events. This may require reporting to the on campus community to support and consult with those impacted or in first line of response roles.
  • Provide crisis intervention and emergency management as needed.

What we can offer:

The anticipated starting salary for this position is $47,000.

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be inspired. Be strategic. Be inclusive. Be Boulder.


What we require:
  • Master's degree in education, higher education administration, student personnel administration, counseling or related field.
  • Two or more years of professional experience utilizing best practices in retention, knowledge or skills in an academic setting, and academic success engagement or substitute two years of doctorate graduate assistant work for professional experience.
  • Experience in program planning, assessment, budget and evaluation.
  • Proficient in MS Word, Excel, Outlook and Power Point.

What you will need:
  • Commitment to academic support and student success.
  • Skills in mentoring and supervising student leaders.
  • Commitment to diversity, inclusion and equity.
  • Experience in addressing issues of diversity and multicultural competencies.
  • Ability in organizing and facilitating student development programs and operational responsibilities, including large-scale events.
  • Ability to establish and maintain effective and collaborative supervisory and collegial working relationships.
  • Ability to establish and maintain effective and collaborative supervisory and collegial working relationships.

What we'd like you to have:
  • Experience with performing assessment in higher education or student affairs.
  • Ability to establish and maintain effective and collaborative supervisory and collegial working relationships.
  • Experience in the development of successful outcomes in student academic support in a university setting.
  • A significant level of familiarity with Housing & Dining Services operations and personnel
  • Experience with the development and presentation of tutor training and/or academic support services.
  • Experience providing academic success models for students in graduate programs.

Preferred qualifications may be used to further reduce the pool of applicants to those who are most highly qualified.

Special Instructions to Applicants:Please apply by June 1, 2017.

If you have technical difficulties submitting application information, please contact the CU Careers help desk at All other job related inquiries should be directed to the posting contact for this posting.

Application Materials Required:Cover Letter, Resume/CV

Application Materials Instructions:To apply, please submit the following materials to this posting at

1. A current resume.
2. A cover letter that specifically addresses the job requirements and outlines qualifications.

Please combine materials into one document and upload as titled: Last-First-09513.
Please do not upload references at this time.

Job Category: Student Services

Primary Location: Boulder

Department: B0001 -- Boulder Campus - 10391 - Housing-Administration

Schedule: Full-time

Posting Date: May 17, 2017

Closing Date: Jun 1, 2017

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

Position Number: 00001148


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