Student Services Coordinator: Student Life

San Jose, California
May 17, 2017
Institution Type

Duties and Responsibilities

  • Lead the implementation and optimization of student services such as student housing, disability accommodations, International Student Assistance, Associated Student Body, New Student Orientation, and Commencement.
  • Ensure responsive, effective, and timely services to students.
  • Identify need for Resident Assistants and assist in the interview, selection, and training process.
  • Assist in coordination and implementation of learning accommodations.
  • Assist students in the development and achievement of their educational goals, connecting desired outcomes with current activities, prioritizing and meeting deadlines.
  • Utilize internal and external programs for student success.
  • Facilitate assessment of student services and recommend improvements or creation of new programs.
  • Assess research and design tools to determine student needs.
  • Collaborate with the Dean of Students and the Quality Assurance department to analyze reports and identify student progression.
  • Serve as liaison with various student-related groups.
  • Work independently to solve problems within organizational guidelines and policies.
  • Adhere to laws, external regulations, internal policies, procedures, and requirements governing areas of responsibility.
  • Other related duties and projects as assigned.



Bachelor’s degree with coursework in Education; Human Relations; Psychology; Human Services, or equivalent combination of education and relevant experience.


  • Two or more years of experience in the areas of academic support/advising and student success programs
  • Supervisory experience


  • Excellent Interpersonal Skills – ability to establish interpersonal rapport and relate to individuals with a wide variety of backgrounds and cultures.
  • Ability to get along with diverse personalities and exhibit tact, diplomacy, discretion and empathy.
  • Ability to effectively present information and respond to questions from a diverse audience.
  • Ability to organize and plan work.
  • Ability to maintain confidentiality as appropriate.
  • Self-directed with the ability to work independently.
  • Experience with and an understanding of ADA, FERPA and other applicable local, state, and Federal compliance requirements.
  • Working knowledge of Microsoft Word, Excel and PowerPoint.
  • Working knowledge of eCAMS, Canvas or similar Learning Management and Student Management Systems.

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