Student Svcs Offcr 2 (Degree Progress Specialist)

May 17, 2017
Institution Type
Four-Year Institution

Stanford University

Student Svcs Offcr 2 (Degree Progress Specialist)

Job Number:

JOB ANNOUNCEMENT Business Title: Degree Progress Specialist Job Title: Student Services Officer 2 Division: Vice Provost for Student Affairs Job Family: Student Services Job Series: Student Services Job Code: 7502 Grade: H Exemption: Exempt Note: Not all unique aspects of the job are covered by this job description

Administer, implement, and interpret university policies and procedures related to: registration and tuition statuses, external credit evaluation, degree clearance, and undergraduate and graduate degree progress. Identify, clarify, and resolve highly visible or complex issues with substantial significance and impact that may span multiple areas, using advanced technical and professional knowledge requiring independent judgment.

This position specializes in university policies and procedures related to: registration and tuition statuses, external credit evaluation, degree clearance, and undergraduate and graduate degree progress.


  • Administer Degree Progress and Evaluation services, evaluate and recommend decisions on eligibility. Review decisions recommended by other staff.
    • Audit degree progress functions throughout the University, including auditing undergraduate, graduate, coterminal, joint major, dual degree and joint degree programs; identify issues and follow up with departments and students
    • Evaluate students for quarterly degree conferral and Commencement; including auditing specific degree requirements, residency benchmarks, milestones, holds, GERs, and other University requirements;
    • Recommend and help implement reporting tools to evaluate degree progress functions and assist with assessment efforts;
    • Audit degree progress transactions and information sent from students and departments on campus; conduct analysis on current or proposed business practices; recommend operational changes to support emerging University policy or procedures
    • Oversee graduate student data maintenance in related systems; manage updates and modifications based on periodic evaluation and analysis of related academic policies; make appropriate exceptions to policy in accordance with defined process.
  • Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.
    • Troubleshoot tuition assessment concerns and implement strategies to prevent recurrence of tuition issues; oversee tuition assessment for dual degree programs, in consultation with graduate students and departments
    • Manage the review and processing of H1-B degree verification requests; partner with Bechtel International Center to review visa-related degree progress issues;
    • Work with schools, departments, and developers to resolve complex matters including exceptions to academic advisement processes and policies;
    • Partner with graduate departments, schools and programs to review recommendations for policy updates and business process improvements; oversee form updates and provide updates to campus colleagues on petition edits;
  • Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.
  • Reconcile complex issues; analyze diverse transactions from multiple sources.
    • Evaluate and process undergraduate, graduate, and coterm petitions; manage special registration statuses and exchange programs for graduate student population and process related petitions
  • Summarize data from multiple sources, prepare management reports and presentations.
  • Identify and evaluate data needs, manage the implementation and development of technology.
    • Work collaboratively with system analysts and developers to identify and resolve problems, as well as to identify and define requirements for new degree progress functionality in PeopleSoft;
  • Serve as a subject matter expert to other departments; represent unit/department.
  • Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.
    • Coordinate degree progress projects and process improvements; collaborate with internal and external constituents to accomplish objectives;
    • Maintain active knowledge of all systems and participate in the planning for future system functionality.
    • Serve as a key member of university wide teams and projects.
  • May train and supervise other staff, volunteers and temporary workers.
    • Act as back up to Associate University Registrar.
    • Conduct training sessions on University academic policies and procedures; train internal and departmental staff on processes related to Registrar's Office systems.
    • Provide ongoing training to constituents as policies and procedures change; remain up-to-date and knowledgeable about University academic policies and procedures;
    • Develop and maintain degree progress websites, forms, and training materials; train other users as necessary;
  • Maintain web-based communication tools used to communicate University policies and procedures to prospective students.

* - Other duties may also be assigned MINIMUM REQUIREMENTS: Education & Experience: Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

Knowledge, Skills and Abilities:

  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.
  • Advanced analysis and problem solving skills.
  • Advanced computer skills, including experience with Microsoft Office Suite.
  • Advanced customer service skills.
  • Relevant computer systems/technology experience.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

Certifications and Licenses: None PHYSICAL REQUIREMENTS*:
  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

  • None

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

Experience a culture of excellence.

Stanford University, located in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.

Supporting that mission is a staff of more than 10,000, which is rooted in a culture of excellence and values innovation, collaboration, and life-long learning. To foster the talents and aspirations of our staff, Stanford offers career development programs, competitive pay that reflects market trends and benefits that increase financial stability and promote healthy, fulfilling lives. An award-winning employer, Stanford offers an exceptional setting for professionals looking to advance their careers.

Stanford University is an equal employment opportunity and affirmative action employer and is committed to recruiting and hiring qualified women, minorities, protected veterans and individuals with disabilities.

Finalist candidate must successfully pass a pre-employment background check.

Job: Student Services

Location: Vice Provost for Student Affairs
Schedule: Full-time
Classification Level:

To be considered for this position please visit our web site and apply on line at the following link:

Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.


Similar jobs

Similar jobs