Scheduling Specialist

Cleveland, OH
May 17, 2017
Institution Type
Community College

Department Name Campus President

Campus or Location Western Campus

Vacancy Number 225-17

Reports To Campus President

Recruitment Type External/Internal

Job Category Support Staff

Position Type Full-Time

Union Position Union

Number of Openings 1

Job Description Summary

Provides assistance to internal and external clients in scheduling use of College facilities for on and/off campus events, meetings or workshops, and as needed, for academic purposes.

Job Responsibilities

Receives inquiries from internal and external clients regarding use of facilities, including classroom, theater, athletic facilities, and swimming pool.

If the client is external, provides information regarding request to the Campus President or designee for approval. Provides information to the Office of Marketing & Communications as appropriate.

Sets up or modifies event records in computerized database program.

Orders or provides referral for event support services, including equipment, physical setup, catering services, security, parking and/or custodial services.

Maintains records, follows-up on requests and prepares appropriate correspondence to both on campus personnel and off campus groups.

Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.

Coordinates service receipts and prepares and processes billings related to facility usage, when appropriate.

Provides campus leadership with scheduling reports as needed.

Works with campus leadership to adjust room assignments to accommodate emergent needs.

Serves as back up for academic schedulers during peak scheduling periods.

Assists in troubleshooting and resolving conflicts of room scheduling for credit and non-credit classes.

Participates in the Scheduling User Group meetings.

Performs other related duties as assigned.

Required Qualifications

Associate's degree

Minimum of 2 years of equivalent full-time experience in facilities, routing or staff scheduling in a fast-paced, multi-client environment

Proven ability to work collaboratively in a team environment

Skills in keyboarding, basic math, basic grammar and basic level word processing (MS Word) and spreadsheet applications (MS Excel)

Proven organizational and problem-solving skills

High level of accuracy and attention to detail skills

Excellent verbal, written and interpersonal communication skills

Excellent customer service skills and proven ability to develop and sustain productive customer relationships

Sensitive to appropriately respond to the needs of a diverse population

Preferred Qualifications

Bachelor’s degree.

Experience in facilities scheduling in an education environment

Experience is using a room scheduling software, especially Astra

Work Schedule

Standard College hours of operation, Monday through Friday 8:30am - 5:00pm

Target Hiring Rate/Salary Minimum of $41,338 Annualized

Special Note

This is a Full-time (1199/ SEIU ) Bargaining Unit position, Grade 07. Full time (1199/ SEIU ) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions.

Posting Open Date 05/16/2017

Repost Date

Posting Close Date 05/30/2017

Open Until Filled No

For full consideration, apply by this date

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn of this position?
    • The Cleveland Plain Dealer
    • Tri-C web site
    • Tri-C employee referral
    • LinkedIn
    • City News
    • Search Firm/Agency
    • Other publication
    • Other web site
    • Career Fair
    • Conference
  2. * Do you have a minimum of an Associates Degree or higher?
    • Yes
    • No
  3. * Do you have a minimum of 2 years of equivalent full-time experience in facilities, routing or staff scheduling in a fast-paced, multi-client environment?
    • Yes
    • No
  4. * Are you a current Part Time 1199 SEIU Bargaining Unit Employee with Cuyahoga Community College?
    • Yes
    • No
  5. * Are you a current Full Time 1199 SEIU bargaining Unit employee with Cuyahoga Community College?
    • Yes
    • No

Required Documents Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents


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