BUSINESS SYSTEMS ANALYST
BUSINESS SYSTEMS ANALYST
Finance & Administration
Nature of Responsibilities: Oversee business-critical applications and systems that are essential to the daily functionality and operations of Housing, Dining and Residential Life (HDRL) to ensure continuous availability, functionality, security, integrity, user training and documentation. Assist in the design, development, implementation, and maintenance of tools to support the work processes. Work closely with administrators, development team members, and end users. Provide necessary support for key stakeholders in the student experience such the DukeCard, Bursar, and Auxiliary Finance Offices is also very essential. Effort typically supports Housing Assignments 40%, Duke Card Office 25%, Finance 15%, Dining 15%, US and Other 5%.
Specific Duties: % of Effort
Ensure systems are used and data is structured in such a way to support the highest level of reporting and strategic planning needs of the organization, while at the same time meeting the daily reporting needs of the administrative units. Build consensus on shared data elements and reporting needs across schools/departments. 20
Ensure data integrity to maintain consistency and accuracy of data collected from or passed to various sources. Ensure that required interfaces with other systems and internal and external organizations are developed and maintained. 15
Analyze data and prepares reports setting forth progress, trends, and recommendations. Anticipate data and reporting needs as new programs and processes are developed in these areas and effectively communicate recommendations. 15
Prepare, analyze, and interpret financial reports for revenue, volume, occupancy, rate scenarios, and other reports used in monthly variance reports, forecasts, budget preparation, and strategic planning purposes for HDRL and the Division of Student Affairs. 15
Design and deploy templates in the systems as well as front-end webpages for reports and queries on the data. Advise users and administration on how best to use these systems to support their activities. This includes consulting on issues of effective work processes. 10
Collaborate with cross-functional project teams on planning, implementation, and testing of databases and system upgrades. Promote and directs future systems enhancements as needed. 10
Provide and/or coordinates training in appropriate software across the areas. Troubleshoot user- reported problems, escalating when necessary to content experts, SAIT staff, OIT, Duke Card, or vendor support staff. 5
Identify areas in the organization where more consistent business process policies need to be put into place. Bring together staff to resolve issues, and agree on policy or workflow. Maintain system documentation. 5
Perform related duties as assigned or required to meet department, division and university goals and objectives. 5
Required Minimum Qualifications:
Education: Bachelor's degree in Business, Management Information Science, Computer Science, or related area.
Experience: 2 years combined business/work analyst, software quality assurance, oruser support/training experience; experience in higher educationadministration, information technology, technology integration, database management, and business application. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Specific Skills and Competencies:
- Understanding of project coordination including mapping and process workflow
- Proven financial mindset when analyzing data
- Ability to work as a member of a team; develop and maintain effective working relationships with a wide range of stakeholders
- Excellent planning and organization skills, with proven ability to manage concurrent projects and processes
- Technology such as:
o Housing Management Software (RMS)
o Card Access (Blackboard)
o Student System interfaces (PeopleSoft)
o Financial Management Systems (SAP) Report writing (Crystal Reports, Telerik, Bb Transact)
1701 BUSINESS SYSTEMS ANALYST
Job Family Level
Full Time / Part Time
Regular / Temporary
Duke University is an Affirmative Action/Equal Opportunity Employercommitted to providing employment opportunity without regard to anindividual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion,sexual orientation, or veteran status.Essential Physical Job Functions:Certain jobs at Duke University and Duke University Health System mayinclude essential job functions that require specific physical and/ormental abilities. Additional information and provision for requests forreasonable accommodation will be provided by each hiring department.
Work requires a Bachelor's degree.
2 years combined business/work analyst, software QA, or usersupport/training experience,OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
Auto req ID
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender expression, gender identity, national origin, race, religion, sexual orientation, or veteran status.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.