AV & Technical Support Specialist

Location
Chicago
Posted
May 17, 2017
Institution Type
Four-Year Institution
About The Unit: The University of Chicago Laboratory Schools provide one of the world's most outstanding pre-collegiate educational experiences. Because Lab is part of the University of Chicago, the importance of intellectual life, of thought and exploration, infuses all aspects of our curriculum, and students in every grade benefit from outstanding UChicago academicians and access to unmatched resources. John Dewey, one of the great minds in education, established the Schools in 1896 as a place to explore and implement his theories on childhood education. Today's students still benefit from his vision, and today's Lab faculty are recognized as experienced leaders in their field. Families who choose Lab care deeply about curiosity, inquiry, and creativity. Approximately 60 percent of Lab families are affiliated with the University, half live in Hyde Park, and the rest come from across Chicago, the suburbs, and northern Indiana. Lab's student body reflects the diversity that is deeply valued by the Schools and its community; approximately half of our 2,000 students are people of color and families report speaking nearly 40 different languages in their homes. The Laboratory Schools seek the finest employees, people who wish to inspire a love of learning in our students and join a vibrant learning community. We employ people with a wide range of skills and training, in many different disciplines. At Lab, we value learning experientially, exhibiting kindness, and honoring diversity. We seek employees who share a similar commitment to these values. Lab people are engaged and excited by our mission. It is a great place to work and our connection to the University provides our faculty and staff with opportunities that would be nearly impossible to match in any other environment.

Unit Job Summary: The A/V and Technical Support Specialist serves two important roles in the Information Systems group. (S)he is the primary technician for all audio-visual systems and equipment managed by the Information Systems group and also provides technical support for laptops, desktops, iPads, printers, copiers, and other devices. This is a full-time, exempt 12-month position that reports to the Manager of Information Systems. Regular Areas of Responsibility include: A/V support for classrooms, common spaces, and campus events, including: Maintain, troubleshoot, and repair A/V equipment: projectors (standard and interactive), speakers, control systems, flat panel displays, video conferencing systems, cameras Support general A/V needs by meeting with event organizers and ensuring that equipment is set up and ready for use, including troubleshooting issues during the event Manage projects involving third-party contractors as needed for installation, repair, and upgrades of small to mid-size installations, including defining needs, analyzing bids, and making vendor recommendations Serve as primary A/V technician for various sized meetings and events as directed in classrooms, school performance and meeting spaces, and dining hall, including setting up and managing sound mixers, microphones, video cameras, and control boards Serve as secondary A/V support for events as the backup to the Building Manager in Gordon Parks Arts Hall Proactively identify potential campus A/V improvements and work with superiors to develop, propose and recommend solutions about how to improve current systems and processes Proactively contact and train employees to use the A/V equipment in classroom and meeting spaces, including conducting in-person trainings and creating documentation Provide post-production services for filmed events, including media conversion, media storage and delivery in optimal format Initiate and support use of streaming technologies for broadcasting selected school events Technical support services for employee and student devices, including: Working alongside the help desk team, troubleshoot laptops, desktops, iPads, printers, copiers, digital signage, and monitors across campus, including breakage, how-to's, and small- to mid-size problems Assist with computer imaging and deployment, including backing up, configuring, and onboarding/offboarding employees according to existing policies Use the help desk system to update the status and histories of assigned tickets in a timely manner Proactively schedule, plan, and cross-train other Information Systems group members in basic A/V troubleshooting Other duties as assigned Public Contact Inside and Outside E-mail, telephone, and personal contact with faculty, administration, staff, event clients, and vendors is extensive.

Unit Education: Degree/Certificate in the A/V field from a higher education institution or technical college preferred

Unit Experience: Thorough working knowledge of and significant previous experience with A/V systems and equipment common to preeminent K-12 independent schools required Extensive experience in providing technical support services for OS X , iOS, Windows, and other devices and software typically found in a school environment required Evidence of strong customer service orientation in prior work required InfoComm certification: CTS, CTS-D, CTS-I preferred Apple certification preferred Specific experience with Epson interactive projectors, Hitachi, Barco, NEC and Panasonic projectors, Elmo document cameras, Extron/Crestron switchers and control systems, Digital Signal Processing gear, StarLeaf video conferencing systems, portable PA/audio devices, amplifiers, mixing boards, lighting boards, SMART/Promethean/EasiTeach software, digital signage and streaming technologies preferred Working knowledge of Canon MFPs, Kyocera printers, Apple and Windows hardware preferred Demonstrated project management skills preferred Ability to write technical documentation and training materials in multimedia formats preferred Experience with Google Apps (Google Drive, Google Calendar), Schoology LMS preferred Experience with help desk software (SolarWinds Web Help Desk) preferred Experience with MDM solutions (JAMF Casper) preferred

Unit Job Function Competencies: Evidence of strong performance in contributing to a work environment that supports creativity, excellence, candor, and teamwork Ability to evaluate, analyze, and synthesize written and verbal information Ability to communicate effectively and build relationships with school constituent group members, University contacts, event rental clients, and vendors in person, via email, or over the phone Ability to evaluate, analyze, and synthesize written and verbal information Enjoys troubleshooting and fixing things, whether they be mechanical, technological, or process-oriented Excellent researcher and evaluator of products, information, and vendors Ability to explain technical situations to users of all technical skill levels Independent, efficient Polite, patient, courteous, and friendly Strong interpersonal skills Calm under pressure