Student Accounts Specialist

Denver, CO
May 17, 2017
Institution Type
Four-Year Institution

Position Summary

This position maintains the accounting system made up of numerous subsystems that effectively process tuition, fees, and the College Opportunity Fund. Position will process refunds for students, short term loans, application fee waivers, and refunds to third parties. Position is responsible for providing customer service at the front desk area of the Bursar Office, and Perkins, provide assistance with making collection calls, reconciliation and managing the digital document application.

Metropolitan State University of Denver is an equal opportunity employer.

Posting Number

Position Title
Student Accounts Specialist

Position Number
E 689

Salary for Announcement

The hiring salary range is $36,728 – $44,453. The final salary will be commensurate with education and experience.

Employee Category

Office of the Bursar

EClass Code
Full Time Administrators


25%- Student Account Support:
Position must understand University rules, state statues, federal laws and Department of Education to provide support for the Office of the Bursar by answering phones and assisting walk-in customers with any questions they may have regarding their student account.
Position must be familiar with all processes concerning the Office of the Bursar, including answering account balance questions, College Opportunity Fund (COF), 1098T, Tuition and fees Appeal, Intuitional Correction, drop dates & deadlines, familiar with payment deadlines and due dates, and providing payment options on both current and past due accounts, including those in collections.
Answer students’ inquiries and help to resolve complaints or problems with students’ accounts.
Position is responsible for managing the Bursar’s office phone system, including one-day return phone call for the department’s voicemails. Also, responsible for managing the Bursar’s office email account, including one-day response for all inquiries.
Position review, adjust the application fee waivers. Monitor Lift Encumbrance Forms by reviewing holds, and taking the appropriate steps to ensure that Financial Aid pays in to the student’s account and the process is completed. Managing all digital documents for the Bursar Office, including scanning and indexing. Responsible for reviewing student invoices, including statement accuracy, and making sure the students’ tuition and fees are being assessed correctly.
Review incoming correspondence and delegates to appropriate department/individual; follow up, as appropriate, with other offices.

30%-Processing and Refunding students
This position is required to post all Short Term Loans, Book Loans, Veteran and students’ refunds received from Scholarship, Bursar and Cashier Office. Position must review, verify and reconcile. Ensure that the refunds are correct and that the students are in fact entitled to the refund. When errors are encountered, position will take the appropriate steps to ensure that the refund is not issued to the student. Position is required to balance Banner session, by reconciling and making necessary adjustment.

30%-Colorado Opportunity Fund
Managing the College Opportunity Fund (COF), including rolling COF, Submission of COF query files to College Assist, and Reconciling of Invoice and Recon files to Banner. Responsible for creating reporting, running COF jobs, editing and upgrading of COF system; manages and Documents testing of COF release.
Review of and communications with students who have not filed an application with College Assist, have not authorized the use of COF funds with the University, or have refused to authorize the user of COF funds. Makes weekly calls, based on Banner reports, to students who have not authorized their accounts and follow up calls to all students who are eligible to receive the COF payments. Work with various department to invents new ways to educate incoming students on the procedures involved in the COF process.

10% Daily Banner Outputs
Manage and process multiple Banner outputs delivered on a daily basis. Review TZRHOLD jobs (hourly) to monitor Hold removal process and place or remove holds on the accounts when necessary. Review TZPFAR1 job output to monitor return of funds, send out billing statement, email and/or call to notify the students of the changes.

5% – Other duties as assigned

Required Qualifications

• Bachelor’s degree from an accredited university.
• Experience providing customer service.
• Two years of experience in Microsoft Office Suite using Word, Excel, Outlook, PowerPoint.

Preferred Qualifications

• Bachelor’s degree in Accounting, Finance, or related field.
• Experience in an institution of higher education.
• Experience in Banner Accounts Receivable or related systems.
• The candidate must have the ability to work with and be sensitive to the education needs of a diverse urban population.
• Must have the ability to understand and implement efforts in compliance with university, state and federal rules and regulations.
• Must have a basic understanding of Colorado Opportunity Fund (COF).

Posting date

Closing date

Closing Instructions
Close on Closing Date

Special Instructions to Applicants

IMPORTANT: in order to be considered as applicant YOU MUST FILL OUT THE APPLICATION AT Official Transcripts will be required of the candidate selected for hire.

References refers to a list of the names and contact information for three professional references.


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