Assistant Bursar/Assistant Director of Student Accounts

Worcester, Massachusetts
May 16, 2017
Institution Type
Four-Year Institution


Under the direction of the Bursar/Director of Student Accounts the Assistant Bursar/Assistant Director of Student Accounts will assist in the management of the daily operations of the Bursar/Student Accounts Office ensuring the professional, efficient, and compliant processing of student accounts and the Perkins Loan program.  The Assistant Bursar/Assistant Director will share responsibility for the direction and supervision of the Bursar/Student Account Office.  This position will provide leadership to office personnel, supervise staff, and assist in the delivery and maintenance of all aspects of student billing and loan collection.

Student Accounts Receivable

  • Counsel parents and students with regards to billing policies and procedures.  Evaluate each account and the financial aid requirements and communicate the best options available to the student/parent regarding payment plans, loan programs, and other aid that may be available.
  • Analyze and make credit decisions regarding outstanding obligations and negotiate promissory notes.  Clear students for registration upon receipt of payment or securing satisfactory arrangements to resolve tuition account.
  • Analyze and make credit decisions on credit balance accounts in order to process refunds in accordance with federal guidelines and College policies.
  • Receive extenuating circumstances tuition appeals and make appropriate decision utilizing available data while drawing on office policy.
  • Be cross trained in reviewing and evaluating data found in financial aid, registration, dining services and residence life modules of the College's administrative and financial systems which will provide a more complete picture of the student's tuition account and better overall customer service to students and parents.
  • Assist Bursar/Director in the maintenance and preparation of the PeopleSoft student billing application.
  • Assist Bursar/Director with the purchase/management/reconciliation and reporting of foreign currency for the Study Abroad program.
  • Able to perform all duties of Bursar/Director in his/her absence.

Federal Perkins Loan Program

  • Manage Federal Perkins Loan receivables:  collection, due diligence, borrower services, resolution of disputes.  Manage the processing of new loans and advances and promissory notes as they are posted to a student's tuition account by Financial Aid.  Ensure compliance with federal regulations.
  • Manage the on-line entrance interview process for all first-time borrowers.  Prepare and deliver exit interviews for all graduating and departing students.  Ensure compliance with federal regulations regarding entrance and exit interviews.  Perform debt counseling to those students who request assistance and to anyone else who is deemed appropriate.
  • Serve as liaison and coordinate efforts with loan servicer, collection agencies, and , where appropriate, attorneys.  Monitor borrower accounts and perform appropriate collection activities.  Initiate contact and collection with borrower via letters and e-mail.  Negotiate repayment agreements and rehabilitation of loans according to the federal regulations.
  • Monitor accounts sent to college attorneys for collection and legal proceedings.  Maintain frequent contact with collection offices regarding current status of placed accounts.  Perform annual audit of all accounts sent out for collection. 
  • Ensure prompt remittance of loan payments, advances and new loans to loan servicer.
  • Perform random audits of all borrowers to ensure that College records agree with loan servicer records.
  • Perform monthly reconciliation of all Perkins general ledger accounts with prompt resolution of any discrepancies.


  • Provide direct supervision and training of college teller(s) and all cashiering responsibilities.
  • Verify and sign off on opening and closing balances of safe and cash drawer.
  • Verify and sign off on daily bank deposit.
  • Perform random audits of safe and cash drawer balance.

Student Assistants

  • Provide direct supervision of work-study students.
  • Manage student assistant work flow to ensure proper coverage of Bursar Office.

Other Duties and Responsibilities

  • Responsible for monthly reconciliations of various general ledger accounts.
  • Assist in initiatives related to the Bursar Office.
  • Assist in year-end close and audit related to cashier, student receivables, and Perkins Loan operations.

    All other duties and assignments as requested.




Bachelor's Degree required.  Three years related work experience in higher education with PeopleSoft or similar ERP or equivalent combination of education and experience preferred.  Although knowledge of People Soft is preferred, ability to evolve and adapt to system changes is considered essential.

Customer service is a core responsibility of this job as a result of increased regulatory complexity and demand by parents, students, and alumnae for more tuition payment and loan management counseling.  For example:

  • The complexity of the federal financial aid reauthorization rules continues to add layers of regulations that must be adhered and have a direct impact on the administration of the Perkins Loan program and the administration of student receivables.
  • Rising tuition costs and a corresponding increase in student indebtedness have resulted in the need for greater management oversight of the Perkins program.  Students and alumnae are requiring greater assistance in managing their debt. 
  • Families are also requiring more from the Bursar Office in the form of managing the tuition bill, counseling on loan management, and assistance with the payment arrangements.

    The individual in this position must be able to juggle multiple counseling functions and be able to support issue resolution in a satisfactory and timely manner and also maintain compliance with federal regulations.  Using his/her own independent judgement and drawing upon complex regulations for support, the individual in this position must be able to weigh the needs of each family or borrower versus the options that are available to them and present options that are appropriate to their unique situation.


  • Solid working knowledge of Microsoft Office and database systems required.
  • Knowledge of federal financial aid regulations and other regulations that affect higher education.
  • Ability to manage multiple projects.
  • Excellent telephone etiquette and communication skills.
  • Ability to convey information effectively both verbally and in writing.
  • Demonstrated evidence of problem-solving, organizational, and presentation skills.
  • Ability to resolve problems in a professional and helpful manner.
  • Ability to work independently as well as with a team.
  • Flexibility and willingness to adapt to change.
  • Understands, values and respects diversity as an individual, in a team, and within groups while fostering an inclusive and supportive environment.
  • Commitment to the mission of the College of the Holy Cross.


This is an Exempt level position.

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.

A member of the Higher Education Consortium of Central Massachusetts (HECCMA).

To review our Employee Benefit Options, please go to:

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