Manager, Systems Technology Services

May 15, 2017
Institution Type
Community College

Manager, Systems Technology Services

North Orange County Community College District

Position Number: CCM960

Location: Cypress College

Department: CC Academic Computing

Percentage of Employment: 100%

Months of Employment: 12 Months/Year

Work Schedule: Monday - Friday, 8:00 am - 5:00 pm (However, some flexibility such as evenings and weekends will be required to meet the needs of the department.)

Job Description:

Plans, organizes and manages the day-to-day operations of the campus network environment, including switches, routers, firewalls, fiber and copper cabling, and related configuration and security considerations.

Plans, organizes and manages the day-to-day operations of the instructional computing environment, including servers, databases, storage arrays, and related software applications.

Plans, organizes and manages the design, development, implementation, and support of integrated technical software solutions for approved designs using standard methodologies, and provide the results for acceptance testing.

Manages the technical equipment and software to production quality (high reliability and availability) standards to include hardware, software and campus networks.

Coordinates problem determination and problem resolution for complex systems or environments and support fixes, changes, upgrades and related functions as needed.

Compiles, reviews and analyzes information relating to technical resource operations and prepares reports, summaries and recommendations as required by organization activities.

Coordinates communication with other campus organizational entities as well as with District organizations and campuses; provides technical assistance and guidance; conducts staff meetings, design reviews and project meetings as required.

Maintains current knowledge of technical advances in hardware/software procedures and methodologies, and exchanges knowledge with vendors, campus and District personnel, and users to ensure efficient functions and to resolve issues.

Organizes, attends, or chairs a variety of administrative and staff meetings as required; serves on committees and special projects as assigned; coordinates programs and services as appropriate with other District and college personnel.

Trains, supervises, evaluates and directs the work of personnel as assigned; participates in selection and hiring processes.

Plans, organizes and arranges appropriate training and staff development activities; provides orientation for new employees.

Learns and applies emerging technologies and advances (e.g., computer software applications) as necessary to perform duties in an efficient, organized, and timely manner.

Performs related duties as assigned.

Primary Purpose:
This position is responsible for the development and implementation of technical and automation solutions for complex network and software systems.

Working Relationships:
The Manager, Systems Technology Services maintains frequent contact with senior administrators and technical management, instructional services personnel, District technical personnel, vendors, consultants and contractors.

Knowledge, Skills, and Abilities:
Knowledge of District organization, operations, policies and objectives.

Knowledge of management and personnel evaluation techniques.

Knowledge of performance measurements and process improvement methodologies.

Knowledge of modern development environments (UML, Design Patterns, SQL, Java, Cold Fusion, etc.)

Knowledge of web page design and e-commerce technologies.

Knowledge of software Lifecycle and related activities.

Knowledge of systems and software development processes.

Knowledge of server and network management technologies.

Knowledge of computer hardware, software, networks, and applications.

Knowledge of administrative and team techniques.

Knowledge of correct English usage, grammar, spelling, punctuation and vocabulary.

Ability to manage, coordinate, analyze, specify, design and develop complex technical solutions involving PCs, networks, servers, and related data and computing services.

Ability to lead projects to research, install, test and maintain vendor and staff developed tools/systems.

Ability to manage systems and personnel to provide production quality technical services and support.

Ability to analyze customer requirements and propose effective and efficient technical solutions.

Ability to keep abreast of technological changes associated with supported environments.

Ability to research and propose cost effective solutions to complex problems.

Ability to analyze situations accurately and adopt an effective course of action.

Ability to plan, organize and prioritize work.

Ability to meet schedules and time lines.

Ability to work independently with little direction.

Ability to understand and follow oral and written directions.

Ability to communicate effectively, both orally and in writing.

Ability to supervise, train and provide work direction to others.

Ability to establish and maintain effective working relationships with others.

Special Requirements:
The award of all degrees must be verifiable on a legible transcript. If degree award date is not posted on transcript your application will be deemed incomplete and removed from consideration. All degrees and course work used to satisfy the required minimum qualifications must be from accredited post-secondary institutions.

Minimum Qualifications:
Possession of a bachelor’s degree in information/computer systems or related field and three (3) years supervisory experience in a technical environment. Graduate courses or advanced training desired.

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff.

Desirable Qualifications:
Experience in network and Instructional systems planning, design and maintenance.

Experience in designing a technology plan for an organization or company.

Working Conditions:
Office environment; subject to occasional lifting; exposure to electrical hazards.

Salary Range: $94,223-$119,220 Annually

Number of Vacancies:

Commitment to Diversity:
All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff.

Posting Number: 201529P

Open Date: 05/12/2017

Close Date: 6/26/2017

Special Instructions Summary: This is a designated classified management position subject to a one-year probationary period.

Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The candidate selected for employment will be required to provide the following: official transcripts and verification of experience prior to the first duty day, identification and employment eligibility as outlined in the Immigration Reform and Control Act, fingerprints and required medical certification pursuant to statue. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within the same fiscal year or 8 months, whichever is longer.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate “N/A” (not applicable). Do not use terms such as “see resume” or “see attached”.

The minimum required number of references for this position is three (3).

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview. At the time of the interview a written exercise and/or an oral presentation related to the assignment may be required. Subsequent to the interviews, the screening committee will select candidates for final consideration. A second interview will be required of candidates selected as finalists.

NOCCCD offers reimbursement for candidate travel expenses. Visit to view the administrative procedures - AP 7120-10.

Evaluations of foreign degrees and/or course work are required. See our website at for information regarding evaluation of foreign degrees.

Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4821 at least three business days in advance of the scheduled examination/interview date.

To apply, visit:


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