IT Computer Systems Manager, Level 4 - (Provisional) - Enterprise Content Management and Administra

New York, NY
May 14, 2017
Institution Type
Four-Year Institution


I.T. Computer Systems Managers manage and direct an Information Technology area at a College or University level. They set policies and procedures, direct technical staff, and maintain responsibility for administrative as well as technical issues within their assigned area(s) of responsibility. They may manage major and/or large, complex information systems activities and/or manage a unit or group.

This job is in CUNY's Classified Managerial Service. The full specification is available on our web site at


Computer Systems Manager




The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) support the IT and telecommunications needs of CUNY's 24 colleges. CIS supports enterprise IT and applications; develops new technologies that advance University's core mission; builds, upgrades and maintains the University's network; operates the University's Data Center and help desk; develops disaster recovery and business continuity plans; and leads the CUNYfirst Enterprise Resource Planning Project (ERP), which integrates 25 university systems, covering student administration, financial management, and human resources. Within CIS, the Application Services unit provides strategic and operational leadership with respect to the design, development, support, and maintenance of business applications. The unit works closely with senior leaders to ensure a strong alignment between application solutions/services and CUNY business needs.

Reporting to the Director of Application Services, the Enterprise Content Management (ECM) & Administrative Applications Support Manager will oversee all managerial and technical aspects related to supporting CUNY's ECM system, FileNet. He/she will lead a team of application analysts/administrators that support several other University-wide enterprise administrative applications.

Key responsibilities include, but are not limited to:

  • Manages the support of FileNet and the following CUNY enterprise applications and their related services:

DegreeWorks - degree audit and academic advising system

Resource25 - space and resource management system

Tumbleweed - secure file transfer service

SumTotal e-Time - time and leave system

CUNY Alert - University emergency notification system

Clearwell - eDiscovery system

Ideate - research compliance system

  • Builds, leads, and develops a growing team of 6-12 Application Analysts/Administrators in areas of responsibilities to include: providing application expertise to support CUNY user community, developing and maintaining application documentation, overseeing technical and procedural changes to applications, monitoring interfaces between applications and other systems, and planning and executing upgrades to applications.
  • Facilitates productive planning with business process owners to understand short and long term business needs, to properly develop enterprise-wide solutions for content management and preserve service integrity.
  • Closely manage all changes to applications and its infrastructure in accordance with CIS' change management procedures.
  • Provides proactive leadership to the Administrative Application Support team's execution of their responsibilities by supplying necessary resources, removing obstacles, setting priorities, and providing guidance.
  • Represents CIS on University councils and committees related to the applications supported by the Administrative Applications Support team.
  • Participates in the planning and testing of interfaces between CUNYfirst, and CUNY's administrative applications, while ensuring application functionalities are not compromised by upgrades or new components.
  • Ensures smooth collaboration between Administrative Application Support team and departmental work teams such as Development, Networking, Operations, and Systems.
  • Participates in the implementation of all new enterprise administrative applications offered by CIS, and manages the support of applications after go-live.
  • Develop workforce and talent management plans, including skills forecasting, professional development of staff, training, and succession planning for the Administrative Applications Support team.
  • Other duties as assigned.

Job duties require schedule flexibility and willingness to work evenings or weekends as required for systems-related tasks.


  1. Six (6) years of progressively responsible full-time paid information systems technology experience, at least 18 months of which shall have been in an administrative or managerial capacity in the areas of computer applications programming, systems programming, information systems development, data telecommunications, data base administration or a closely related area.
  2. Education at an accredited College or University may be substituted for the general information systems technology experience at the rate of one year of college for 6 months of experience up to a maximum of 4 years of college for 2 years of experience. In addition a Master's degree in computer science or a closely related field from an accredited college or university may be substituted for an additional year of the general information systems technology experience. However, all candidates must possess the 18 months of administrative or managerial experience described above.

This title has multiple levels. In addition to the minimum qualifications above, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.


The ideal candidate will possess the following knowledge, skills, and abilities:

  • Five (5) years' experience supporting enterprise level applications.
  • 4-5 years' experience architecting, deploying, and supporting IBM FileNet P8 suite of ECM products, including but not limited to Case Manager, DataCap, and Process Task Manager.
  • Experience managing a diverse team.
  • Familiarity with supporting applications in UNIX/Linux and Microsoft Windows environments.
  • Knowledge of configuring WebSphere with a special attention in integrating diverse platforms a plus.
  • Working knowledge of image and document formats.
  • Strong understanding of concepts, practices, and procedures related to content management systems and workflows, Content Lifecycle Management, and project management.
  • Strong cross-functional knowledge in business cases, modern technologies, architecture, infrastructure, security, operations, performance and service management among other IT concepts, strategies and methodologies.
  • Strong understanding of multi-tier architecture and cross platform integrations.
  • Expertise in data analysis - analyzing and synthesizing complex data.


Commensurate with qualifications and experience.


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.


For full consideration, submit a cover letter and rsum online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:



Open until filled with review of applications to begin May 25, 2017.


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Location: Central Office

Job Title: IT Computer Systems Manager, Level 4 - (Provisional) - Enterprise Content Management and Administrative Applications Support Manager

Job ID: 16771

Full/Part Time: Full-Time

Regular/Temporary: Regular


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