Recruitment and Retention Specialist

About The Unit: The University of Chicago Shared Services Office (SSO) is a customer service organization focused on providing user-friendly, high quality and cost effective administrative services to the university community. The SSO offers key procure-to-pay and human resource transaction services to customers through consistent processes and enabling technology.

Unit Job Summary: The Recruitment and Retention Specialist manages the posting process of staff positions, assists with posting of positions on external sites to expand the applicant pool, and reviews all staff exits to ensure compliance. The Recruitment and Retention Specialist conducts exit interviews and collects data from the exit surveys. The Recruitment and Retention Specialist assists hiring managers and HR Partners by reviewing and posting positions and assists prospective applicants by answering questions related to the application process and troubleshooting the system. Essential Functions: - Coordinates skills assessments as requested by units - Administers skills assessments to selected applicants and provides results to requested units - Provides consultation to and advises HR Partners on the posting process to ensure University policies and procedures and applicable employment laws are applied appropriately - Works closely with other Human Resources Centers of Expertise, including Employee & Labor Relations, and Talent and Rewards to provide a high-level response to applicants - Researches inquiries from prospective applicants, hiring managers, and HR Partners throughout campus and provides timely resolution - Posts positions on external job boards per HR Partner's request - Reviews positions in the applicant tracking system to ensure compliance and posts them externally - Responds to and handles applicant inquiries related to applications - Conducts references for internal and external new hires as requested by the local unit - Responds to inquiries related to new hire process - Reviews and approves background checks, escalating issues to Employee and Labor Relations if background check cannot be cleared - Reviews and approves employee exits in the human resources system - Administers removal of access to systems during the quick closure request - Conducts employee transition (exit) interviews, updates the surveys as needed, and prepares survey reports for CoE Leadership and local units - Manages exit materials (exit checklists and communication messages) to employees, managers and HR Partners

Unit Education: Bachelor's degree required

Unit Experience: Required Experience: - Experience using applicant tracking systems - Experience creating educational HR resources and content - Professional experience working within SaaS/CRM/ERP systems Desired Experience: - One year of proven full life cycle recruitment preferred - Experience in a higher education environment and/or highly decentralized environment highly preferred - Knowledge of employment laws preferred - Familiarity with administrative processes, procedures, and systems within a university setting

Unit Job Function Competencies: - Excellent customer service, communication (both oral and written), interpersonal and organizational skills - Superior computer skills with online and/or cloud-based applications, as well as with common Microsoft Office software (e.g. word processing, spreadsheets) - Decision making skills required - Strong analytical and problem solving skills - Ability to work independently and as part of a team - Ability to identify, understand and maintain confidential information - Ability to work on multiple projects simultaneously, set priorities, and meet deadlines

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