Visitor Services and Security Manager

May 13, 2017
Institution Type
Four-Year Institution
About The Unit: The Oriental Institute of the University of Chicago (OI) is a research organization and museum devoted to the study of the ancient Near East. Founded in 1919 by James Henry Breasted with the financial support of John D. Rockefeller Jr., it was originally envisaged as a research laboratory for the investigation of the early human career that would trace humankind's progress from the most ancient days of the Middle East. It is an internationally recognized pioneer in the archaeology, philology and history of ancient Near Eastern civilizations. The goal of the Oriental Institute is to be the world's leading center for the study of ancient Near Eastern civilizations by combining innovation in theory, methodology, and significant empirical discovery with the highest standards of rigorous scholarship. The research objective of the OI is to integrate archaeological, textual, and art with historical data to understand the development and functioning of the ancient civilizations of the Near East from the earliest Holocene through the Medieval period. The Institute achieves this by conducting archaeological excavations, artifact analyses, development of new research methodologies, the stewardship of systematic museum collections, philological studies, historical research and the development of dictionaries of ancient languages. The OI Museum, open to the public is a world renowned showcase for the history, art, and archaeology of the ancient Near East.

Unit Job Summary: Manage customer service and security operations for the Oriental Institute's general facility. Supervise and train staff who greet visitors, answer their inquiries and protect the OI Museum and its collection. This may include coordinating with the Safety and Security Department and contracted security services regarding expectations in customer service, scheduling and performance. Works with the management of ABM/or/other cleaning services regarding expectations in customer service, scheduling and performance and, acts as liaison between their services and the occupants of the Oriental Institute and Museum. Acts as the primary contact for museum visitors during business hours and for special events as needed. Develops and trains staff in customer service methods to ensure that the visitor museum experience is of highest quality. Participate in after hours events. Responsible for; responding to building emergencies, working with Chicago Fire and Police Departments, submitting work orders and working with Facility Services on building issues and projects, overseeing the museum's security systems, oversight and distribution of keys to faculty and staff, electronic keypad access and video security monitoring. Act as primary liaison with University and department staff on issues related to building access, use of facility space and emergency management to ensure the efficient operations of Oriental Institute activities. Work with occupants of the OI and University Capital Management to maintain an up-to-date capital equipment inventory. Other related duties as assigned not listed above.

Unit Education: Bachelor's degree or at least two years of relevant work experience required.

Unit Experience: Customer service and/or security systems experience preferred.

Unit Job Function Competencies: Knowledge of basic safety procedures required. Ability to be alert at all times required. Ability to remain calm during emergencies required. Ability to complete accurate and timely reports required. Excellent organizational skills required.

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