Residential Technology Coordinator

Job description

Company Description:

The State University of New York at Fredonia is a comprehensive, selective, public, residential, liberal arts university located in beautiful Western New York, just minutes from Lake Erie. Founded in 1826, the university is among the most storied in the State University of New York system and is the first in the SUNY system to be awarded the SUNY Shared Governance Award. It is home to a world-renowned School of Music and over 100 degree programs in the liberal arts, natural and social sciences, education, mathematics, and business. Fredonia also features cutting-edge programs in the emerging fields of technology, service, and communication and is consistently ranked among the top public, master's granting universities in the North by U.S. News and World Report.

Fredonia is known for its strong academic programs, attractive architecture and grounds, rich campus life, and commitment to student engagement and success.  Fredonia is focused on ensuring that all Fredonia students, utilizing knowledge developed through a broad range of intellectual experiences, will be:

  • Skilled (develop Intellectual and Applied Skills, Literacies and Knowledge),
  • Connected (engage Community and Diversity: Local Stewardship, Global Citizenship),
  • Creative (demonstrate Scholarship, Artistry, and Innovation), and
  • Responsible (activate Sustainability, Ethics, Leadership, and Professionalism).

Read a message from State University of New York at Fredonia's President.

Job Description:

Information Technology Services invites applicants to serve as Fredonia's Residential Technology Coordinator (Instructional Support Associate, SL2).  This is a unique opportunity to join the long tradition of commitment to operational excellence and customer focused support with the Division of Information Technology Services (ITS).

Under the general direction of the Residential Technology & Security Systems Manager/ Information Security Officer, the Residential Technology Coordinator is responsible for the coordination of daily Residential Technology Office operations as the primary professional staff presence to supervise the student employees that support the information technology support services offered through the office during established business hours. These responsibilities primarily include the following:

  • Provide phone, face to face, and email assistance for Residential Technology Office services to students, staff, and guests.
  • Administer the Incident Management System (e.g. FredQuest)  for Residential Technology Office services; work order tracking, scheduling, quality control, maintenance cycles and asset management etc..
  • Provide content management support for departmental websites  and  google webform development as needed.
  • Prepare professional reports and usage summaries as requested
  • Provide hardware, software, and network connectivity support  
  • Provide full setup/ support for departmental (Residence Life and University Police Department) computers, printers/copiers and other peripherals.
  • Provide internet connectivity support for network devices owned by the university, faculty, staff and students.
  • Manage Residential Technology Office student technician program as measured by the completion of the following:
  • Interview, hire, and train Residential Technology Technicians as needed.
  • Schedule office coverage to coincide with student class schedules and office business hours.
  • Approve and administer biweekly student timesheets for payroll ensuring accuracy and timeliness.
  • Administer staff performance evaluations at least once a semester and provide recommendations as necessary.
  • Develop training programs for staff and students to be conducted throughout each semester.
  • Assign daily tasks to student technical staff to ensure a productive work environment.
  • Provide level one support for the campus Prowatch Access Control Services  and DVTel security camera system as measured by the completion of the following: Assist students, faculty/ staff, guests and vendors with card access control request issues.
  • Maintain, repair and test related systems equipment as necessary.
  • Work w/ University Police Office staff to schedule and perform,  on a monthly basis, operability testing of campus wide emergency phones and call boxes.
  • Develop, provision and deprovision clearance codes, door schedules and hardware configurations as appropriate  in a timely and accurate fashion.
  • Be available and capable to submit service calls as needed for maintenance or repairs for the campus security systems.
  • Assist with the development and implementation of policy, SLAs and procedures as requested.
  • Provide support in the enforcement and development of campus policies as measured by the completion of the following:
  • Manage departmental information technology property control dB and assist as needed with asset procurement as measured by the completion of the following:
  • Ensure that the Residential Technology Office asset control dB is accurate at all times.
  • Utilize the established Information Technology Services incident management system (FredQuest) to facilitate internal and external incident, problem resolution, and project tracking activities.

Rewards & Benefits

  • Competitive compensation plus comprehensive benefits plan including health, dental, and vision insurance and retirement plan options including a fixed pension plan or a 401(A) with generous employer contributions;
  • Paid leave provisions including sick and holiday leave; impressive educational benefits including tuition-free study plus supplemental tuition aid;
  • A rich array of services, programs and benefits to help employees advance in their career and enhance the quality of their personal life, including professional development programs and services, employee EAP and wellness programs, discounted membership to the on-campus fitness center, and access to the Campus and Community Child Care Center.



  • Hold a bachelor's degree in Computer Science, Information Systems Management or related field from an accredited higher education institution;
  • Minimum of 2 years' experience with desktop support;
  • Demonstrated ability to build and foster positive professional relationships with vendors, colleagues, and service providers;
  • Ability to attend training sessions as to stay current with technology trends and best practices;
  • Demonstrated commitment and ability to work with a diverse group of students, faculty, staff and constituents in support of campus and department mission.


  • Hold a current COMPTIA A+ certification;
  • Have and maintain a working knowledge of and experience in the access control systems especially in higher education;
  • Excellent written and oral communication skills.
  • Demonstrated ability to work collaboratively with a broad range of constituencies essential.

Additional Information:

This is a UUP-represented, full-time, 12-month, term appointed, tenure track position beginning July 2017.

Visa sponsorship is not available for this position.

Fredonia prides itself on an outstanding workforce. To continually support organizational excellence, the university conducts background screens on applicants.

An Affirmative Action, Equal Opportunity Employer, Fredonia provides for, and promotes, equal opportunity employment, compensation, and other terms and conditions of employment, without discrimination.

Pursuant to University policy, the University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, or domestic violence victim status. Employees, students, applicants or other members of the University community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

The University's policy is in accordance with federal and state laws and regulations prohibiting unlawful discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected].

Application Instructions:

Interested candidates shall apply and submit the required documents listed below by clicking on the APPLY NOW button. Complete applications received by June 1st, 2017 will be given full consideration.  Names and contact information for three professional references are required as part of the application.

  • Cover Letter
  • Resume/CV

Note: After submitting your Resume/CV, the subsequent page gives you instructions that enable you to upload the additional, required documents.

Please see the FAQ for using the online application system. Please contact us if you need assistance applying through this website.




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Job No:
Posted: 5/12/2017
Application Due: 5/12/2018
Work Type: