Director, Ross Center for Disability Services

Boston, Massachusetts
May 12, 2017
Administrative Jobs
Student Affairs, Counseling
Institution Type
Four-Year Institution

The Ross Center for Disability Services helps students with disabilities to overcome class, social, academic and cultural barriers to higher education. The Ross Center provides auxiliary aids and services (reasonable accommodations) to students with disabilities as mandated by Congress in the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, enforced by the U.S. Department of Education's Office for Civil Rights and the Department of Justice. Services include: advising on disability issues, testing accommodations, note taking, sign-language interpreting, alternative formats for written materials, promoting disability awareness on campus and providing informational resources.

The Director is responsible for the overall planning, development and administration of the Ross Center for Disability Services, as well as ensuring that disability services on campus are coordinated and in compliance with state and federal disability laws.  The Director will supervise both benefitted employees, as well as numerous student workers; and will oversee the provision of direct services to students with disabilities.  In executing these duties, the Director communicates with faculty, staff and students regarding the needs of students with disabilities; designs and implements innovative programs and services; maintains records and collects appropriate data; and administers Center budgets.

Duties include, but are not limited to:

  • Coordinate the provision of accommodations and services, including student intakes, assessment of needs, and planning for aids and services, for students with visible disabilities (such as visual, mobility, and hearing impairments) and invisible disabilities (such as learning disabilities, attention deficit disorder, other psychological disabilities, and chronic health impairments);
  • Ensure that the University is in compliance with section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990.
  • Select, train and supervise full and part-time program staff; complete annual performance evaluations in a timely manner;
  • Manage program budgets to ensure compliance with accounting and procurement procedures and, as appropriate, any federal or other grant requirements;
  • Work with accounting, procurement, human resources, student employment and the like to ensure adherence to policy and timely processing of paperwork;
  • Work with faculty, support service providers, and outside agencies to ensure that students with disabilities receive reasonable and appropriate auxiliary aids and services needed to succeed at UMass Boston;
  • Coordinate with personnel in the University Advising Center, Academic Support Programs, Career Services, and all other programs in the Academic Support unit, as well as key departments in other units, including the Dean of Students, Office of Diversity and Inclusion, and the Office of Faculty Development, in the provision of services to students with disabilities;
  • Supervise the development and maintenance of program databases and supervise the maintenance of student and program records and the ongoing collection of appropriate data for the purposes of evaluation;
  • Design and implement innovative training, programs and services appropriate to the academic needs of students with disabilities;
  •  Submit regular activity reports;
  • Perform other duties as assigned.


Master's Degree in Public Administration, Counseling, Special Education, Rehabilitation, or a closely related field and a minimum of five-seven (5-7) years of experience effectively managing a program or department and developing new programs and/or initiatives, preferably in disability services; OR a Bachelor's Degree in Public Administration, Counseling, Special Education, Rehabilitation, or a closely related field and a minimum of seven-ten (7-10) years of experience effectively managing a program or department and developing new programs and/or initiatives, preferably in disability services, is required. 

Demonstrated expertise in the many facets of disability (both visible and invisible) including assessment of accommodation needs, rehabilitation, independent living, medical terminology, legal issues, assistive technology and other resources is preferred.  Demonstrated expertise in Section 504 of the Rehabilitation Act of 1973 and knowledge of the American's with Disabilities Act as it relates to students preferred.  Knowledge of federal and state disability support systems, such as Social Security, the Massachusetts Rehabilitation Commission (MRC), the Massachusetts Commission for the Blind (MCB), Massachusetts Commission for the Deaf and Hard of Hearing preferred.  Demonstrated ability to work effectively with urban students preferred.  The incumbent may be required to work both weekend and evenings for special events and/or in the supervision of evening staff. 

  • Knowledge of administrative software applications and other financial management programs;
  • Knowledge of and demonstrated technical skills in accounting, budgeting, procurement and program management;
  • Ability to supervise the work of others;
  • Ability to initiate and nurture collaborative partnerships;
  • Ability to manage and prioritize multiple tasks, meet ongoing deadlines and oversee major projects from development to implementation;
  • Ability to work independently and see tasks through to completion in a timely fashion;
  • Ability to act with discretion and maintain confidentiality;
  • Demonstrated leadership ability;
  • Strong oral and written communication skills;
  • Strong interpersonal skills;
  • Strong organizational, problem solving skills and attention to detail;
  • Strong commitment to customer service.  

Additional Information:

The University of Massachusetts Boston is committed to providing a safe and secure environment that is supported by qualified employees for all of its students, faculty and staff to carry out the University's teaching, research and public service missions.  As a condition of employment, the University will conduct appropriate background check reviews.  For more information, please see the University of Massachusetts Boston campus policy and procedures for employee background reviews:

Application Instructions:

Please apply online with your resume, cover letter, and list of three professional work references.

  • Professional Union.
  • Full time. Benefited.
  • Unrestricted funding.
  • Grade 34 (see link below for salary chart).

Only Internal Professional Bargaining candidates will be considered during the first 7 business days of the posting.  All other candidates will be considered after that period. 

Closing date for applications:  June 12, 2017.

The University of Massachusetts Boston provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information. In addition to federal law requirements, the University of Massachusetts Boston complies with applicable state and local laws governing nondiscrimination in employment in every location in which the university operates. This policy applies to all terms and conditions of employment. Among the procedures which may be used to select personnel to fill vacant positions are review of work experience, reference checks, and interviews. All appointments and promotions will be effective on a Sunday.

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