Senior Manager of Development Operations

May 12, 2017
Institution Type
Four-Year Institution

Emerson College

Senior Manager of Development Operations

Development Operations Manager within the Office of the Arts will create, maintain, implement and manage development systems that will enable the Development team to perform with greater efficiency and accountability. The principal role is to manage the core department operations. This position works closely with and supports the Leadership Team; and manages the Development Fellow. Occasional evening and weekend work is required.

Campus Location: Boston Campus

Required Knowledge:
Solid knowledge of development principles including knowledge of the utilization of information systems to support fundraising activities Strong organizational and project management skills Excellent interpersonal skill, strong writing and editing skills Computer proficiency

Preferred/Desirable Knowledge:
The ideal candidate has experience in managing donor/prospect databases effectively, possess analytical skills, is organized and able to multitask

Required Prior Work Experience:
A bachelor’s degree or equivalent experience is required. Minimum of 3 years experience working in a fundraising environment.

Diversity Statement:
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society.

Open Date: 05/10/2017

Classification Title: Manager 3

Salary Grade: 17

Job Family: Manager

Job Duties:
  • Serve as liaison to the college Finance and Development Departments: • Ensure timely and accurate reporting of gifts, grants, and funds • Communicate grant spending expectations and procedure with Office of the Arts staff associated with specific grants for which they are involved, and offer regular expense/income reports to track progress. • Maintain detailed information regarding specific grants, including reporting/spending deadlines, projects/accounts funded. Coordinate with Office of the Arts Business Office for use in organizational and project budgeting. • Manage all data policies, including recommending and implementing needed changes to stay abreast of best practices and industry standards
  • Manage and maintain the donor database: • Oversee gift processing and donor information systems, ensuring that internal systems and technology are in place to support development efforts and are in line with best practices • Maintain data integrity and accurate constituent records with sufficient data to ensure data exports for events, mailings, and other needs. • Research key prospects or request research from College Development team. • Document meetings and actions in donor database.
  • Provide meeting support, analysis reports, and maintain general departmental operations, including: • Oversee and monitor the department budget • Coordinate regular development department meetings, including preparation of the agenda, tracker, calendar, etc. • Assist leadership team in preparing for monthly pipeline meetings, including updated revenue figures, and pipeline reports. • Create progress and analysis reports to assist the Executive Director in assessing the revenue plan.
  • Manage annual campaign with a long-term goal of raising $250K+ annually from the annual fund: • Develop, plan, execute and evaluate comprehensive, full-cycle annual giving program including direct mail, e-campaigns, membership opportunities, donor acquisition, donor retention and stewardship
  • Manage, coordinate, execute, and act as support on development special events and campaigns-pre and post receptions, dinners, etc. including, but not limited to: • Creating parameters and purpose of the event • Maintaining timeline and budget for event, including anticipated net revenue • Securing venues and food/beverage • Establishing layout of the event program • Securing talent/speakers and necessary travel and housing
  • Oversee and manage the Development Fellow position, including: • Guiding the Fellow in setting learning plan, goal-setting, and progress toward achieving goals • Maintaining regular communication in accomplishing routine duties, such as gift entry and communication, acknowledgement letters, and other standard reports.
  • Coordinate customer relationship management processes, including: • Develop portfolio management and moves management for major donors • Create pledge agreement letters, (e)mail invoices and pledge reminders as necessary. • Oversee gift acknowledgement letters based on customer relationship management plan, document in donor database,

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