Deputy Chief Human Resources Officer

Greensboro, NC
May 12, 2017
Institution Type
Four-Year Institution
Position Number 998958

Functional Title Deputy Chief Human Resources Officer

Position Type Administration - Staff

Position Summary


The Office of Human Resources is in the process of a strategic reorganization that will create a HR strategy, processes and culture to support talent management (recruitment, retention, development, succession), engagement, health and productivity of faculty and staff. This realignment will allow HR to collaborate with other leaders in operational and strategic decisions impacting outcomes, as well as, manage risk through compliance with legal, financial and/or organization requirement and through the application of best practice. Adding a deputy CHRO to the organization will allow the Associate Vice Chancellor of Human Resources to focus on moving forward the strategic goals for university and the HR goals of the HR organization while the deputy focuses on day-to-day administration.

The Office of Human Resources is currently seeking motivated and qualified candidates to consider for the Deputy CHRO position.

The Deputy Chief Human Resources Officer (CHRO) will provide strategic leadership and direction for University human resource related business operations, processes and HRIS and related systems. The Deputy CHRO will have responsibility for HR operations in the absence of the Associate Vice Chancellor. The Deputy CHRO will be responsible for developing, implementing, and communicating operating policies and procedures as appropriate to the specific focus of the role, and will lead and/or participate in the establishment of the various programs and initiatives. The position will supervise and provide direction to a team of managers and individual contributors in the primary areas of responsibility, to include HR Operations, HRIS, Compensation, Talent Acquisition and Benefits and Retirement. Additionally, the Deputy CHRO works closely with Associate Vice Chancellor to set strategies, design new initiatives, benchmark best practices, create policies, establish success metrics and monitor results to ensure HR is effectively aligned with the university's needs. The Deputy CHRO has the authority to act on the behalf of the Associate Vice Chancellor for Human Resources on any HR related matter to all management levels within and outside campus, and to act as the department head in the absence of the AVC for HR. The Deputy has approval/signature authority to provide back-up and support to the department/campus in the absence of the AVC for HR. In addition, the Deputy CHRO has the authority to implement the necessary procedures, systems, campus communications, internal and external consultation, and education materials to ensure efficient practices and compliance.

Major Duties and Responsibilities:
35% PLANNING AND EXECUTION: Serve as change agent to elevate the competency and capability of the University to lead, drive, and execute change in support of the strategic path. Maintain a strategic and high-level perspective of the university's initiatives. Innovate, develop, and implement cutting edge HR programs and best practices that support the university. Responsible for the accomplishment of HR goals and objective developed during the annual planning process. Plan, strategize and implement the programs and services for the Office of Human Resources for faculty, staff, temporary employees and students. Develop strong lines of communication, trust, and partnership across the organization with specific emphasis on developing relationships with key client managers and associates. Develop, monitor, and update policies to ensure compliance with Federal regulations. Monitor program efficiency; develop reporting procedures and other methods to establish program accountability and measures success; and revise processes and procedures to reflect contemporary approaches to human resource management and to improve program effectiveness. Provide the operational oversight for the design and implementation of HR metrics and customer service level agreements to monitor and track customer satisfaction. Apply methods to ensure compliance with Federal and State laws and University policies regarding human resources. Ensure that human resource services are provided in a customer focused and responsive manner. Develop relationships with managers across the university to collaborate on improvement of transactional and operational transactions.

35% ADMINISTRATIVE: Serve as the Deputy CHRO to include acting on behalf of the Associate Vice Chancellor in his/her absence. Serve as primary liaison with UNC General Administration and UNC Shared Services to manage security access, IT Data Management, UNC Datamart integration and HRIS systems management. Complete special projects and serve on committees as designated. Plan, develop, direct all facets of the university's benefits, retirement, and leave programs, while ensuring cost effectiveness. Develop competitive total remuneration programs that support the University's strategic objectives, while ensuring compliance with local, state and federal regulations. Provide executive level management and administration of benefits policies, procedures and programs, including pension, thrift and savings, group medical, life, and disability plans, in accordance with state, local and federal guidelines. Develop communications for all employee benefits and compensation programs. Develop benefit education strategies to advise employees of their coverage and any changes thereto with the overriding objective of assisting them in becoming more effective, cost conscious consumers of their benefits. Provide strategic guidance and develop implementation plans that enhance the use of the HRIS system and seeks additional methodologies to increase human resources process automation. Lead and manage oversight of University HRIS systems and projects, to include implementation and ongoing management of new systems and systems upgrades and integrations, e.g., Banner, People Admin, Box, etc. Evaluate organizational systems and procedures to streamline and/or automate processes, improve customer service, optimize work-flow, and improve data management.

30% SUPERVISION: Lead and direct the day-to-day operation and administration of University Human Resources business operations, processes, and systems to include supervision of staff in this area; this involves providing leadership and initiatives that enables the successful operation of these programs and provides creative and positive approaches to problem solving to promote greater efficiencies. Build and develop a high caliber team, identifies top HR professionals, and works directly with each team member to develop their professional skills and teamwork. Coach and mentor staff development, provide opportunities to improve skills, and provide regular feedback on progress. Consistently work to acquire, develop and retain superior talent. Work with client management and HR specialists to support development through appropriate reward systems, coaching, mentoring, performance management, and training.

Benefits include but are not limited to:

  • Health Insurance - NC State Health Plan (NC Smart Choice)
  • Dental, Vision, Life Insurance, FSAs and more (NC Flex)
  • Retirement (Teachers' and State Employees' Retirement System and Optional Retirement Program)
  • Disability
  • Employee Assistance Program
  • Vacation, Sick, Community Service, FMLA Leave
  • Holidays
  • Longevity Pay
  • Eligible to become a member of the State Employees Credit Union
  • Employee Award Programs
  • Employee Wellness Resources
  • and more

The University of North Carolina at Greensboro is a world-class, research intensive, regional University with a diverse portfolio of expertise and a particular focus on fostering healthy lives, vibrant communities and global connections. UNCG is a leading institution within the 17-campus University of North Carolina System. Recognized for its programs in the Music, Theater and Dance; Nursing; Business; Education; Life and Physical Sciences; and Health and Human Sciences, UNCG continues to grow its enrollment and enjoys the most diverse student populations of all the UNC system universities. With more than 19,000 students, UNCG has a significant and positive impact in North Carolina and the Greensboro/Triad area in particular. UNCG is nationally recognized for its distance learning initiative and serves many rural areas of North Carolina with its highly rated online educational programs. Established in 1892, the University of North Carolina at Greensboro was founded as the first public university in North Carolina for women. In 1963 the school became co-educational, but the legacy of providing both opportunity and excellence continues today.

Minimum Qualifications
  • A Master's Degree (or equivalent) in Human Resources Management, Business Administration, or related field and a minimum of 8-10 years of progressive Human Resources related experience, including supervisory and management experience, is required. An equivalent combination of education and experience may be substituted.
  • Advanced knowledge and understanding of human resources management principles, practices, and standards, as applied to higher education institutions.
  • Knowledge of computerized information systems used in human resources applications.
  • Demonstrated effective professional human resources leadership skills.
  • Knowledge of organization structure, staffing patterns, and job design.
  • Effective interpersonal skills and the ability to deal credibly and effectively with senior institutional leadership.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Ability to foster a cooperative work environment. Strong customer service orientation, analytical and critical thinking skills.
  • Ability to analyze, summarize, and effectively present data to small and large groups.
  • Ability to analyze problems and develop creative solutions to complex human resource issues.
  • Must possess expert proficiency in Power Point and Excel.
  • Demonstrated ability to effectively interface with senior management.
  • Direct experience and understanding of qualified defined benefit and defined contribution pension plans. Knowledge of ERISA requirements, FMLA tracking, and workers' compensation administration.
  • Experience managing an innovative and strategic operational organization.

Preferred Qualifications

The candidate will demonstrate effective leadership and teamwork skills. Process management skills or knowledge, such as LEAN, Six Sigma, or Kaizen and experience in higher education are preferred.

Tenure Status N/A

Special Instructions to Applicants

Applicants are being asked to provide a salary history. This information can be uploaded under the document titled Salary History. This information is required for consideration.

Recruitment Range Commensurate upon education and experience.

Org #-Department Human Resources - 58401

Job Open Date 03/27/2017

For Best Consideration Date 05/21/2017

Job Close Date

Open Until Filled Yes

Type of Appointment 1.0 (Full-Time)

Time Limited? No

Number of Months per Year 12

Applicant Documents
Required Documents
  1. Resume/CV
  2. Cover Letter
  3. List of References
  4. Salary History
Optional Documents
  1. Reference Letter 1
  2. Reference Letter 2
  3. Reference Letter 3

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Please indicate how you learned of the vacant position for which you are applying:
    • UNCGjobsearch website
    • Piedmont Triad Area Newspaper
    • The Chronicle of Higher Education
    • Inside Higher Ed
    • Other professional journal / website
    • UNC school system job board
    • Personal Networking
    • Facebook
    • Twitter
    • LinkedIn
  2. * Do you have an earned Master's degree in HR Management, Business Administration, or a closely related field?
    • Yes
    • No
  3. * How many years of progressive Human Resources related experience, including supervisory and management, do you have?
    • 1-3 years
    • 3-5 years
    • 5-7 years
    • 7-9 years
    • 9 years or more

To learn more or to apply for this position please visit our UNCGjobsearch website at



Similar jobs

Similar jobs