Systems Administrator, GWORLD Applications
I. JOB OVERVIEW
Job Description Summary:
The Systems Administrator, GWORLD Applications position is part of the GWorld Card Office, within the Division of Operations at the George Washington University. The position supports both front line operations as well as back-end system and application administration of the card program. This position also helps develop plans and policies regarding the card system and its usage across campus. More specifically, the GWorld Application Administrator will:
•Works with the GWorld Director on system administration duties to include; managing access plans, financial account plans, location and device programming, script editing, report writing, and system audit controls.
•Works with partner departments and DIT stakeholders on the administration of 3rd party interfaces.
•Develops personal relationships with partner offices within the University to better assist them with their card system needs.
•Maintains knowledge of card system best practices, software enhancements, critical system upgrades and security patches.
•Participates in strategic initiatives led by GWorld leadership team such as improving systems, procedure documentation, automating workflow practices and researching new technologies
•Investigates and identifies system issues and support calls and helps resolve or escalate them in a timely and proficient manner.
•May serve in or represent supervisor at various meetings that may impact the unit.
•Manages the GWorld Card Program Operations, in the absence of the Director, in a manner consistent with maximizing revenues, minimizing costs and providing benchmarked levels of customer service to the University community.
•Manages/performs special project assignments as requested.
•Performs other work related duties as requested. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Bachelor's degree in an appropriate area of specialization. Degree requirements may be substituted with an equivalent combination of education, training and experience.Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications:
Proficiency in developing reports, both financial and statistical, spreadsheets, and work process documentation is preferred.
Previous supervisory experience is desired.
Experience in a customer service environment is preferred.
Technically adept and ability to manage multi-range projects.
Strong communication skills, both orally and verbally, and posses the ability to work independently as the need arises.
Knowledge of SQL scripting, databases, spreadsheets and access control technologies are strongly desired.
II. JOB DETAILS
Campus Location: Foggy Bottom College/School/Department: Operations Family Information Technology Sub-Family Systems Administration Stream Individual Contributor Level Level 2 Full-Time/Part-Time: Full-Time Hours Per Week: 40 Work Schedule: Monday - Friday - 8:00am-5:00pm, available on an on-call basis in case of system emergencies Position Designation: Essential: Employees who perform functions that have been deemed essential to maintaining business or academic operations. Employees are generally expected to work from home during an event and may be asked to physically report to work. Telework: No Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search, Credit Special Instructions to Applicants: Internal Applicants Only? No Posting Number: S006221 Job Open Date: 03/22/2017 Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire. EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Posting Specific Questions
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- Cover Letter
Documents needed to Apply
- Cover Letter