IT SUPPORT SPECIALIST
Duties: Located in San Francisco, the IT Support Specialist will join the dynamic team responsible for the daily operations of the Wharton School's campus in the historic Hills Plaza. IT functions range from support of the facility's staff as well as ongoing classes, co-curricular programs and a variety of seminars and speaker panels. Provide comprehensive support of Information and Classroom Technologies used by faculty, students and other visitors. Work with colleagues at the main campus in Philadelphia to leverage additional resources and to bridge technologies.
Supported technologies include:
1. Windows desktops, notebook computers, and virtual machines, running a wide variety of applications from Microsoft Office to special academic software,
2. iPad and other tablet devices distributed to student populations,
3. Network and VoIP hardware and applications,
4. Classroom technologies including custom audio and video equipment,
5. Windows file, print and domain servers, and
6. School and University systems for general business and computer systems management.
Qualifications: A Bachelor's Degree and 0 to 1 year of experience or equivalent combination of education and experience is required. IT and audiovisual-related experience in a large scale academic or administrative computing environment is required. Candidates must possess demonstrated experience with systems analysis, support, and administration. Experience with audio-visual systems, sound reinforcement, video recording, and data projection and audio-visual setup is desired. The ability to work independently as well as on project teams, excellent interpersonal skills and strong customer service orientation for a wide variety of customers and colleagues, strong written and verbal communication skills, self-motivated and well-organized work ethic, the ability to present technical materials clearly, the ability to multi-task and work effectively within tight turnaround schedules, and the ability to manage multiple projects/deadlines concurrently and to work effectively under pressure are desired. Early shifts, as well as weekend and evening shifts are required. Please note, this position is located in San Francisco, CA. Interested candidates must either reside locally or be willing to relocate at their own expense.
Reference Number: 07-25761
Salary Grade: A
Employment Type: Exempt
Org: Wharton Computing and Instructional Technology (WCIT)
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: E-Information Systems/Technology