Student Support Coordinator

May 10, 2017
Institution Type
Four-Year Institution

Student Support Coordinator

About Mills College:

Located in the foothills of Oakland, California, in the heart of the San Francisco Bay Area, Mills College is a nationally renowned independent liberal arts college for women with graduate programs for women and men. Since 1852, weve been empowering students to become creative, independent thinkers who take and inspire action. For more information, visit

Job Description:

Reports to: Assistant Dean of Students- Student Support

Summary of Position

Under the direction of the Assistant Dean of Students- Student Support, this individual will work to address the needs of students with concerns around transition, adjustment, and other student success issues using a strong model of student support services, particularly academic and emotional support to increase retention and matriculation of these students. This position will work collaboratively with partners in Enrollment Management, faculty, and other campus partners to retain current students and reconnect with students who have stopped out. They will assist Mills students in developing a strong sense of belonging to the Mills Community.

This position advances the Mills College Mission, as it pertains to the preparation of students for lifelong personal growth. It also plays an important role in risk management, the retention of students, and the promotion of their emotional health, thus supporting the Strategic Plan.

Essential Job Functions:
Case Management (65% time)
  • Serve as the key contact for the college community members who have concerns about students both inside and outside the classroom.
  • Conduct initial meetings to determine a students needs; formulate recommended case action plans and maintain ongoing relationships with identified students consistent with case management plans.
  • Provide direct support to students in crisis and in need of support, referrals and services including Title IX related support services.
  • Assist students in contacting faculty and support in the case of emergency absences.
  • Collaborate with Counseling & Psychological Services, hospitals, and other mental health professionals in discharge/re-entry plans, including resource identification and referrals, for students who have been hospitalized for psychiatric reasons.
  • Administer the student life aspects in follow up and case management for students on academic early warning.
  • Administer the student life aspects related to student leave of absences and other voluntary withdrawal process including student contact, communication, and documentation.
Assessment and Reporting (15% time)
Oversee the Assessment and reporting for retention and persistence related to case management
  • Review current assessment data concerning the retention and persistence of college students and specifically Mills students and advise the Dean of Students on trends and directions for improvement.
  • In collaboration with the Counseling staff, assess the needs of staff and faculty for information and resources regarding their support of students with various mental health and crisis concerns.
  • Produce reports and documentation to assist the College and the Dean of Students in understanding the trends and experiences of students as it related to retention and persistence.
Outreach and Education (10%)
  • Assist the college in proactive efforts to increase retention and graduation of students
  • Serve on appropriate campus wide committees and initiatives relevant to the retention and case management of relevant students.
Additional Duties and Responsibilities (10%)
  • Keep abreast of developments in the professional field.
  • Engage in ongoing professional education and training
  • Promote and sustain effective working relationships within a diverse and multicultural environment.
  • Promote and sustain the ability of staff members to effectively deliver quality customer service within the context of all aspects of job performance.
  • Promote safe work practices within each area of responsibility, enforce safety rules and assure employee compliance with all safety rules and guidelines.
  • Perform special projects as assigned.

Required Knowledge, Skills, and Abilities:
Knowledge of:
  • Case management techniques specifically with individuals related but not limited to mental health concerns, gender based violence and harassment, emotional concerns, substance use, and learning ability differences.
  • Student development, Adult development and/or related fields
  • HIPAA, FERPA, Title IX and other relevant guidelines and policies.
  • Budgetary practices and control.
  • Professional standards and guidelines, professional code of ethics and other related state and federal laws.
  • Safety policies, practices, procedures and requirements of the department, College and Illness & Injury Prevention Plan.
  • Exceptional interpersonal skills to skillfully communicate with a range of students, faculty, staff, and parents, who are often under extreme stress and crisis.
  • Excellent oral, written, and public speaking communication skills.
  • Effective project management skills, ability to meet deadlines, and manage the work of others.
  • Creative, resourceful, and adept at solving problems.
  • Analyze situations accurately and adopt an appropriate course of action.
  • Interpret, apply and explain rules, regulations, policies and procedures to a range of staff, students, faculty, parents, and college administrators.
  • Establish and maintain cooperative and effective working relationships with colleagues.
  • Work confidentially and exercise appropriate discretion.
Education and Training:
  • A Bachelors degree from an accredited institution required, Masters in a social work or related field preferred
  • At least three years of experience with case management responsibilities. Experience working in a higher education setting preferred.
Physical, Mental, and Environmental Demands:
  • Office environment.
  • Hearing and speaking to exchange information and make presentations.
  • Seeing to read and prepare a variety of materials.
  • Sitting for extended periods of time.
  • Mental capacity to solve complex problems, analyze options, and communicate complex ideas in writing and in person.
  • Contact with dissatisfied or abusive individuals.
This position description is not intended to contain a comprehensive list of activities, duties, or responsibilities. Additional duties may be assigned based on business operational needs.

Additional Information:

Mills College does not permit discrimination based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sex, sexual orientation, or gender identity. For more information on Mills non-discrimination policy, please go to

Application Instructions:

Please submit a resume/CV, cover letter, and contact information for three references to

Cover letter should indicate 1) interest working specifically at Mills College and 2) interest in working at a center with a social justice focused mission


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