Student Services Officer 2

May 10, 2017
Institution Type
Four-Year Institution

Stanford University

Student Services Officer 2

Job Number:

Student Services Officer 2:

Stanford University's Department of Psychology has an exciting opportunity for a key staff member who will lead our student services team. Our program attracts top students, faculty, and research staff from all over the world. Candidates with experience administering graduate and undergraduate programs will be well-suited for this Student Services Officer (SSO) position.

Reporting to the Department Manager, the SSO oversees all functions associated with undergraduate student, graduate student, and postdoctoral scholar support. The SSO manages one full-time staff member, the Student Services Specialist, and other part-time student and temporary workers as needed. The SSO tracks graduate student degree progress, and meets with graduate students regularly to help them with problems as they arise. This position oversees the admissions process of about 400 applicants per year and works closely with the Admissions Committee. The SSO serves as a member of several other departmental committees including the Graduate Program Committee. The SSO manages several annual departmental events, including Prospective Graduate Admissions Weekend, Ph.D. Orientation, Commencement, and a number of other smaller functions. The SSO works closely with the Department Manager to determine funding for all graduate students in the program, builds complicated financial aid packages for graduate students and postdocs, enters graduate and postdoc aid into the Graduate Financial System, assists with student funding projections and budgeting, manages the assignment process for teaching assistants, and provides ad hoc reports as needed. This position is the liaison with the Office of Postdoctoral Affairs, facilitating the completion of required postdoctoral appointments and extensions in cooperation with faculty administrators. The SSO provides insurance and funding information to, and serves as a contact for all graduate students and postdocs in the department. The SSO also maintains student-related department webpages.

Along with online application, submission of a resume and cover letter is required.

Core Duties*:

  • Administer an area or program in student services, evaluate and recommend decisions on program eligibility. Review decisions recommended by other staff.

  • Collaborate with others to help resolve program issues and concerns, interpret policies, and mediate complex and sensitive issues.

  • Resolve multi-dimensional matters in response to students in crisis, at risk, or who have other program issues, counsel students and parents on sensitive and confidential issues.

  • Provide guidance and counsel, oversee and develop a wide range of programs and services, analyze effectiveness and make recommendations for future programs.

  • Reconcile complex issues; analyze diverse transactions from multiple sources.

  • Summarize data from multiple sources, prepare management reports and presentations.

  • Identify and evaluate data needs, manage the implementation and development of technology.

  • Develop and Implement plans for outreach efforts, develop and maintain external community and university liaison represent department and university at meetings and events.

  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to assist them in making appropriate choices and decisions.

  • Apprise students of research, fellowship and scholarship opportunities, make recommendations and may award grants.

  • Serve as a subject matter expert to other departments; represent unit/department.

  • Lead, create and contribute to development of business practices and organizational change to improve processes and workflow.

  • May oversee, analyze and assist in financial processes and development of budgets.

  • Serve as a key member of university wide teams and projects.

  • May train and supervise other staff, volunteers and temporary workers.

    * Other duties may also be assigned


    Education & Experience:

    Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.

    Knowledge, Skills and Abilities:

  • Strong communication skills to clearly and effectively communicate information to internal and external audiences, client groups, and management.

  • Advanced analysis and problem solving skills.

  • Advanced computer skills, including experience with Microsoft Office Suite.

  • Advanced customer service skills.

  • Relevant computer systems/technology experience.

  • Understanding of financial transactions.

  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

    Certifications and Licenses: None


  • Two or more years of experience administering student programs or student affairs within an academic environment.

  • Experience supervising, training and managing staff performance.

  • Strong judgement and independent decision making abilities.

  • Experience with and the ability to work well with students, faculty, staff and prospective applicants.

  • The ability to grasp complicated student aid budgets and projections.

  • Highly organized, proactive, and able to successfully multi-task.

  • Experience with Stanford systems such as PeopleSoft, Axess, ReportMart, GFS, BI, GFPS, etc.

  • The ability to work in a fast-paced environment, while maintaining a calm and positive demeanor.


  • Frequently sit, perform desk-based computer tasks.

  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.

    * Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.


  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.

  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.

  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide,

    Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, driving record.

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

    Job: Student Services

    Location: School of Humanities and Sciences
    Schedule: Full-time
    Classification Level:

    To be considered for this position please visit our web site and apply on line at the following link:

    Stanford is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

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