Manager, Communication Services

Riverside, CA
May 10, 2017
Institution Type
Four-Year Institution

Salary: Commensurate with Experience
Title: Manager, Communication Services
Category: Management and Professional
Department: Communication Services
Date Posted: 05/09/2017

Position Information: Under the direction of the Associate Director, Network Services, provides leadership, planning and oversight of service operations and financial control of the Communications Services Department.

Minimum Requirements: Must be able to communicate complex information in a clear and concise manner.
Excellent oral and written communication skills.
In-depth, advanced understanding of various network hardware platforms, network related protocols and software
Requires the ability to gather, organize, and prioritize work assignments, with limited guidance.
Advanced knowledge of the practices and techniques of the voice and data field and the ability to determine a course of action based on guidelines.
Requires technical knowledge and skills associated with voice and data network systems.
Advanced knowledge of professional communications and network systems in the completion of diverse assignments.
Thorough knowledge and experience working with network management systems.
Requires full knowledge of own area of functional responsibility.

Preferred Qualifications: Demonstrated skill in managing technical staff.

Thorough knowledge and experience of Pinnacle Enterprise Management System

Knowledge, understanding and experience of Communication Call Accounting procedure, practices and systems.

Knowledge and experience of management and implementation of Inventory control systems.

Knowledge of Service Now product and ability to collaborate with others to provide oversight of integration with Pinnacle Enterprise System.

Knowledge and ability to communicate effectively with Telecom vendors and Service providers to obtain competitive pricing and quality service.

Knowledge and understanding of data extract practices and report development with PL/SQL.

Skill and ability to make presentations to Senior Management and large audiences.

Knowledge of NPA/NXX information as it pertains to campus PBX and campus Call Accounting System (currently Pinnacle).

Working knowledge and experience with SMDR programming and interface protocol between the campus PBX currently (NEC UMG and campus Call Accounting System currently (Pinnacle).

Additional Information: In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.

At UC Riverside we celebrate diversity and are proud of our #12 ranking among the nation for most diverse universities (US News and World Report 2013-2014). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.

UCR is ranked 55th among top public universities (US News and World Report 2013-2014).

The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

For information about our generous employee benefits package, visit: Employee Benefits Overview


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