Client Technology Analyst I/UKHC

Location
Lexington, KY
Posted
May 10, 2017
Institution Type
Four-Year Institution


UK HealthCare Information Technology Services has posted the Client Technologies Engineer I role. This role will be held accountable for establishing strong credibility & collaboration with our physicians, customers, department leadership, affiliated organizations, and all I.T. staff members. This is a highly matrixed organization which requires excellent interpersonal skills, persuasion and influencing skills, ability to participate in large multi-disciplinary teams with significant amount of varied work assignments. The successful Client Technology Engineer I will primarily be responsible for PC Standard Operating Environment ("SOE") configurations to include Operating System design and image management; File and Print services; PC, Macintosh, Thin Client and Mobile Device Systems Management including Centralized virus protection and Microsoft System Center tools; centralized elevated support and patch delivery; and implementing self-help / self-heal services. Additional responsibilities include adherence to standards, processes, and procedures; adherence to the UK HealthCare Behavioral Expectations; and project management. UK HealthCare is a comprehensive healthcare system consisting of the medical, nursing, health sciences, public health, dental and pharmacy patient care activities of the University of Kentucky in Lexington, KY, and in several off-site locations. UK HealthCare is expanding through the construction of a new hospital and potential future acquisitions. All UK HealthCare employees commit to providing excellent service and promoting a positive image while adhering to UK HealthCare Behavioral Expectations and Standards which include being: customer centered, service focused, quality driven, resource wise, and growth oriented. ITIL v.3 or 2011 Foundation; Windows 7, Configuration, Configuring Windows 8, or Installing and Configuring Windows 10. Certifications are required within one year of hire date.




Job Title
Client Technology Analyst I/UKHC

Requisition Number
RE10486

Working Title
Client Technology Analyst I

Department Name
H3997:EVPHA Information Technology

Work Location
Lexington, KY

Grade Level
10

Salary Range
$46,218-70,262/year

Type of Position
Staff

Position Time Status
Full-Time

Required Education

AA



Click here for more information about equivalencies:
http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

1 yr



Required License/ Registration/Certification

ITIL v.3 or 2011 Foundation; Microsoft Windows 7, 8 or 10 Configuration. Certifications are required within one year of hire date.



Physical Requirements

The physical requirements of this position include: regularly lifting, pushing, and/or
pulling objects up to 50lbs; occasionally regularly lifting, pushing, and/or pulling
objects over 50lbs ; sitting for extended periods of time with intermittent repetitive
motions (such as typing), occasionally standing and/or walking with objects between 10-25lbs; occasional exposure to loud noises and/or extreme temperatures; and some job related travel.



Shift

8:00 to 5:00; Monday through Friday.



Skills/Knowledge/Abilities

ITIL v.3 or 2011 Foundation; Windows 7, Configuration, Configuring Windows 8, or Installing and Configuring Windows 10. Certifications are required within one year of hire date.



Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Prefer an Associate degree and 1 year of previous experience in an academic
healthcare environment that demonstrated exceptional performance in the development, implementation and direct oversight of industry and service
management best practices.



Deadline to Apply
05/23/2017

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.



Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * The position requires you to obtain ITIL v.3 or 2011 Foundation; Windows 7, Configuration, Configuring Windows 8, or Installing and Configuring Windows 10 certifications within one year of your hire date. Are you aware of this requirement?
    • Yes
    • No
  2. * Please describe how your work experience directly relates to this position.

    (Open Ended Question)

  3. * Please indicate the number of years of paid work experience you have supporting desktop and/or end-user computing environments.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  4. * Please indicate the number of years of paid work experience you have with centralized computing management tools such as Systems Center, AirWatch, Active Directory, etc.
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  5. * Please indicate the number of years of paid work experience you have working on Information Technology projects.
    • None
    • More than 0, up through 2 years
    • More than 2 years, up through 4 years
    • More than 4 years
  6. * UK HealthCare recognizes the patient as our premier customer and promises to provide excellent customer services to patients, colleagues, co-workers and all others who seek our services. By applying for a position with UK HealthCare, I am indicating my commitment to service excellence and expressing my agreement to consistently recognize that: - Our customer is every person we come into contact with during our workday. - Service is being flexible, courteous and respectful while anticipating and fulfilling the needs of our customers. - Quality is the foundation of everything we do. It is our desire to provide exceptional service to every patient and customer we serve. - Careful, efficient and responsible management of our resources is vital to our success. - We want to attract, develop and retain highly skilled and competent co-workers, which will in turn achieve customer loyalty and promote the growth of UK HealthCare. By submitting my application for employment with UK HealthCare, I acknowledge that I will be held accountable to follow the UK HealthCare Behavioral Expectations if selected for a position with UK HealthCare. Do you agree to abide by the UK HealthCare Standards?
    • Yes
    • No
  7. * Where did you first see this position advertised other than on UK's online employment system?
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverseeducation.com (Diverse Issues in Higher Education)
    • Latinosinhighered.com
    • Indeed.com
    • A Colleague, Friend and/or Family Member
    • None of the Above


Applicant Documents

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter

PI97794453