Temporary Assistant Museum Manager
University of Colorado
Temporary Assistant Museum Manager
This position supports the needs of all constituents at the University of Colorado South Denver and is responsible for supporting various venues such as the front desk, the bookstore, the theatre, and museum maintenance and other assignments assigned by the Museum Manager. Responsibilities include greeting and directing visitors, selling admission tickets and concessions utilizing computerized point-of-sale system, monitoring galleries and exhibits, and handling customer service requests. Provides consistent, quality, and professional service at all times. This position serves public visitors, K-12 visitors, and higher education visitors. This is a full-time position and requires the flexibility to work evenings, weekends and holidays. Must have flexibility to work until 6:30pm.
The salary for this position has been established as $15.38 per hour.
Examples of Duties:
- Complete opening procedures:
- Open safe and take out necessary drawers for day (caf, store, 2 front desk and concessions)
- Safe combo -Pull out deposit and log book every day except Tuesdays and Sundays for Armored Transport
- Closing Procedures
- Recount drawers to verify deposit, make change -make sure to count drawer after making change
- Process deposits for other depts. (ie: Events)
- Settle credit cards as needed and approve refunds/credits
- Complete deposits for all departments; white slip goes in envelope; yellow slip goes with Sales Rec form. Sign deposit slip and note admissions, Events, or store, etc. Process checks- make sure stamped on back
- Monitor change fund levels; order cash/change as needed through Wells Fargo
- Count safe after all change has been made for drawers
- Complete Bank deposit for next day armored car pickup
- No pickup on Sunday or Tuesday
- Change order requested on Thursday will arrive on Saturday, change order requested on Sunday should arrive on Wednesday
- Secure safe
- Support events as required by the Museum Manager, Business Operations Director, or the Vice Chancellor of South Denver.
- Present and maintain an organized, positive, and welcoming environment for all CU Denver South constituents.
- As lead, is responsible for opening procedures as assigned, including opening the safe and taking out the necessary drawers for day, appropriately handling the safe combination, pulling out the deposit and log book for the armored transport, and conducts morning briefing.
- As lead, process checks over the amount by providing change from drawer if $50 or under and processing a check request to the Deputy Controller or Accountant if over $50.
- As lead, is responsible for closing procedures as assigned, including recounting drawers to verify deposit, counting drawer after making change, processing credit card payments, settling admissions credit cards and running report, completing deposit for store and admissions and finance, counting safe after all change has been made for drawers, completing armored transport deposit, and securing safe.
- Ensure first aide needs are attended to; assist Security if needed by calling 911 or waiting for ambulance.
- Implement code yellow and meet at front desk to help look for missing child.
- Ensure concessions lunch/breaks are covered if busy.
- Assist Museum Manager with counting-in and Receiving merchandise, adding merchandise to CU Gift Shop Inventory Database, and printing out price tags.
- Assist Museum Manager with managing stock, performing markdowns, damages, or sales in the system (Higher level of TAM security needed to manage inventory).
- Regularly refreshing and merchandising the Gift Shop for maximum sales appeal.
- Assist with performing annual Store Inventory and making adjustments to the system.
- Assist with monitoring stock levels and creating re-orders; researching trends and recommending new products and vendors.
- Run reports as requested by Management, including the monthly Sales reports, SKU Movement report, Monthly Consignment Sales Analysis report (Higher level of TAM security needed to run reports).
- Collaborate with the Museum Manager and other CU staff to ensure events are communicated accurately to visitors.
- Maintain components of the museum as required by the Museum Manager. The Museum is defined as the theatre, Globeology, hallway and grounds exhibits and art, the sphere, the Linigers' Art Collection (responsibility is limited to roles described in the Phase 2 MOU), and the admissions desk.
- Participate in organized training and meetings to learn new aspects related to the job and retain current information on CU, events, and general campus operations.
- Staff sales and handle cash procedures as required by policy and procedure in an ethical and accurate way. Operate point-of-sale systems and consistently follow all cash handling procedures. Recognize security risks concerning stock and cash, remain knowledgeable on how to prevent and handle these situations and follow established security procedures.
- Respond to requests from guests, supervisors and management in a timely, professional, and effective manner.
- Answer museum phone and greet individuals and groups as needed.
- At the Concession Stand: Fill food orders, maintain a clean environment and provide superior customer service. Monitor film ticket sales to anticipate visitor concession needs. Filling visitor food orders in a timely manner, operate POS systems and following all cash handling procedures. Answer the Museum phone, stock all concession inventory items and maintain a clean and sanitary work environment.
- On the Floor: Interface with the visitor and minimize any factors that may negatively impact the visitor's experience. Ensure all Museum spaces are clean and working efficiently. The Floor Monitor must maintain a friendly and approachable demeanor at all times. Interact with visitors in all galleries. Monitor theater doors and ticketing. Monitor visitor behavior (e.g., no food/drink policy). Monitor all exhibit areas for maintenance concerns (e.g., spills, broken exhibits).
- At the Gift Shop: Ensure each customer receives outstanding service. Greet every customer, complete purchases using computerized POS system, and prepare merchandise for sale, including ticketing, arrangement of displays and stock replenishment. Keep sales and stock room areas clean. Build rapport with customers to determine their needs and maximize all sales opportunities. Work as a team in meeting sales targets. Maintain extensive knowledge of all products, sales and promotions. Operate POS systems and follow all cash handling procedures. Display proficiency in opening and closing store.
- Perform other duties as assigned by the Museum Manager, the Business Operations Director or the Vice Chancellor of South Denver.
- Bachelor's Degree
- Experience providing excellent and quality customer service to multiple constituents.
- Minimum 12 months customer service, cash handling and computerized POS system experience preferred.
- Previous supervisory experience.
Knowledge, Skills, and Abilities
- Able to effectively report needs, issues, and solutions to the Museum Manager, Business Operations Director or the Vice Chancellor of South Denver in order to improve and evolve the participant experience.
- Able to quickly and effectively meet the needs of customers who use the CU Denver South location for their events.
- Knowledge and willingness to be trained about the resources offered and provided at all University of Colorado campuses.
- Excellent communication skills, friendly and approachable persona.
- Crisis management.
- Strong fiscal ethics and accountability.
- Able to work flexible schedule; weekends, evenings and holidays are required.
- While performing the duties of this job, the employee is frequently required to sit, stand, walk, climb, stoop, kneel, talk, smell and hear. The employee needs the ability to use hands and fingers to feel, handle or operate objects and reach with hands and arms.
- The employee must have the ability to lift and/or move up to 30 pounds, unassisted, on a daily basis. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The University of Colorado Denver is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
The University of Colorado strongly supports the principle of diversity. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.
The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work. Alternative formats of this ad are available upon request for persons with disabilities.
Special Instructions to Applicants:Internal appplicants only. Applications will be accepted until May 12, 2017. Those who do not apply by May 12, 2017 may or may not be considered.
Application Materials Required:Cover Letter, Resume/CV, List of References
Application Materials Instructions:
Applications are accepted electronically at CU Careers, refer to requisition ID: 09461
When applying, applicants must include:
- A letter of application which specifically addresses the job requirements and outlines qualifications
- A current Resume/CV
- The names, addresses, daytime telephone numbers and e-mail addresses for three professional references, either attached to your resume/CV or uploaded as a separate document
Please do not submit any of your application material (via email) to the job posting contact.
Job Category: Professional Support Services
Primary Location: Denver
Department: U0001 -- Denver-Anschutz Administration - 60140 - ADM-VCSD BusOpEvent/Cater/Cafe
Posting Date: May 8, 2017
Closing Date: Ongoing
Posting Contact Name: Meghan Garcia-Ortiz
Posting Contact Email: firstname.lastname@example.org
Position Number: 00733224