Ombuds Officer

Denver, CO
May 09, 2017
Institution Type
Four-Year Institution

Position Summary

The University Ombuds Officer is responsible to the Associate to the President for Diversity for providing leadership of the Ombuds Office. However, the University Ombuds Officer has independent responsibility in the office leadership, service delivery and in the resolution of “visitor” complaints.

The University Ombuds Officer directs the office by assisting “visitors” in addressing conflicts between University employees through conflict resolution interventions and through presenting educational workshops/seminars focused on how to prevent and address interpersonal conflict interactions. The University Ombuds Officer requires the ability to work professionally with senior-leadership and management-level employees throughout the campus. The Ombuds Office operates according to the International Ombuds Association standards of practice: Independence, Neutrality and Impartiality, Confidentiality and Informality utilizing the Organizational Model of Ombuds process. Adheres to the “Ombudsman Code of Ethics” and “Standards of Practice” as necessary in order to ensure success and integrity of the program.

Metropolitan State University of Denver is an Equal Opportunity Employer.

Posting Number

Position Title
Ombuds Officer

Position Number
E 716

Salary for Announcement

The salary range is $72,415 – $90,544. The final salary will be commensurate with experience and education.

Employee Category

President's Office

EClass Code
Full Time Administrators


Assistance/Advocacy /Confidentiality
The Ombuds Office serves faculty, staff: including student employees and interns for work related issues, administrators, supervisors and campus visitors and provides an avenue for people to express concerns and assists individuals to explore and develop alternatives to addressing institutional related interpersonal conflicts, disagreements and organizational complaints.
• Advises of policies, procedures and regulations pertaining to complaints and conflicts
• Provides information and referral to any number of other offices and processes as necessary such as the Equal Opportunity Office, Human Resources, Employee Assistance, Provost, or other enities at the request of the Visitor(s).
• Provides information and assistance to individuals regarding issues of bullying and professional code of conduct
• Consults with individuals to ensure correct information is being provided.
• Serves as an advocate for fairness and safety for all members of the University community.
• Oversees all cases brought to the Ombuds Office.
• Exercises discretion in maintaining confidentiality regarding complaints and visitors that utilize the Ombuds Office.
• Manages appropriate caseloads for the University, balancing effective use of personnel and needs of the University community.
• Maintains demographic, office usage and generic data, i.e. number of contacts, disagreements, and organizational complaints, annually and as needed, in regards to use of the services, while maintaining confidentiality of the clients’ identity.
• Provides University Ombuds Annual report to President

Conflict Engagement
Facilitates interest-based processes to workplace conflicts and complaints by the use of a variety of techniques including; problem solving, conflict engagement, and facilitation.
• Conducts Faciltated Conversations between parties to engage conflict and differences appropriately and constructively to assist the parties in finding mutually agreeable solutions.
• Works closely with employees to ensure use of established conflict engagement processes when required or advisable.
• Works closely with all departments and units to ensure smooth working relationships and coordination of conflict engagement efforts.
• Advises faculty and employees of resources available for resolution of complaints, such as Human Resources, Office of Institutional Diversity, Office of Equal Opportunity, supervisors within the employees’ departments, employee assistance programs, student assistance programs, etc.

Policies and Procedures
• Reviews campus policies and procedures and makes recommendations for changes and updates, based upon trends and areas of concern raised by visitors.
• Recommends policies that are equitable to all parties, consistent with institutional policy and federal/state regulations.
• Coordinates the development of short and long-range plans to best meet multiple needs of the University community, to include education, training and outreach.
• Provides guidance and assistance to University constituents and leadership regarding trends, policies and procedures.
• Offers critical analysis of systematic issues, concerns and options, and advocates adopting policies and systems to create a culture of civility and respect within the University community.

Budget Management
• Manages the finances for the Ombuds Office, ensuring funds and resources are appropriately and effectively managed.
• Makes purchases in compliance with state, federal and institutional purchasing rules
• Works with assigned admin assistant to reconcile and track expenditures.

Other Duties as Assigned
• Attends meetings to promote the Ombuds services; prepares marketing materials regarding Ombuds services in order to promote successful utilization of the services.

Required Qualifications

• Master’s degree.
• At least five (5) years of conflict engagement and resolution related experience in large complex organizations.
• Training and experience in mediation, facilitation, negotiation, problem solving and other conflict processing approaches.
• Experience managing a budget.

Preferred Qualifications

• Doctorate degree in the social sciences, negotiation and conflict resolution, or Juris Doctorate.
• Designation as a Certified Organizational Ombudsman Practitioner – “CO-OP”® by International Ombudsman Association standards.
• Advanced training and experience in active listening skills and conflict intervention theory and practice.
• Professional membership in an Ombuds organization organizations such as the International Ombudsman Association, The Association for Dispute Resolution, and other international, national, regional and local professional dispute resolution bodies.
• Experience working in collaboration with faculty, staff and administrators.
• Working knowledge of the utilization of the Organizational Model of Ombuds process in a higher education institution.
• Ability to conceptualize and operationalize recommended solutions within a complex university setting.
• Considerable knowledge of organizational development and organizational behavior.
• Excellent communication skills: oral and written.

Posting date

Closing date

Closing Instructions
Close on Closing Date

Special Instructions to Applicants

IMPORTANT: In order to be considered as an applicant you must apply via the online application system,

References refers to a list of three professional references and their contact information.

Official transcripts will be required of the candidate selected for hire.

This posting will close at midnight MST on the closing date.


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