Recruitment Counselor (Student Services Professional II)

May 08, 2017
Institution Type
Four-Year Institution

Note: This full-time (40 hours per week), exempt position is temporary and expected to terminate on or before July 31, 2018. Extension of this assignment is contingent upon sufficient additional funding and satisfactory performance. Eligible for medical, dental and vision benefits plus paid vacation, sick leave, etc.

Organizational Description:

Undergraduate Student Recruitment provides information and services for incoming domestic freshmen and transfer students.

Fresno State was recently elevated to the higher national doctoral university category and now share this honor with top doctoral universities in the nation in the 2015 edition of the Carnegie Classification of Institution of Higher Education rankings system.


Reporting to the Director of Undergraduate Student Recruitment (USR), the recruitment counselor's primary responsibility is to provide leadership in the areas of counseling, pre-admission advising, follow-up, coordination of various recruitment events, delivery of presentations as well as other recruitment activities targeted at high school and community college students in order to meet the FTE goals of the university. The recruitment counselor focuses on various university recruitment objectives and targeted special populations. The recruitment counselor oversees, coordinates recruitment activities, provides training for ambassadors and maintains a positive relationship with educational personnel, school districts, community colleges and community organizations.

Position Summary:

  • Assist in the selection process and hiring of ambassadors
  • Oversee high school ambassadors, provide training, ensure their placement at school sites, provide guidance for their work and monitor activities
  • Extensive travel and work occasional evenings and weekends to represent the university at various local and state recruitment events such as college nights, transfer days, career fairs, veteran's fairs and other community events
  • Plan, coordinate and execute various events, campus tours and workshops for students and parents	
    • Workshops include admission information, admission application, EOP, scholarship and financial aid, Early Start Program and other related
  • Provide pre-admission advising and counseling, review transcripts and assist students through the admission process
  • Advise prospective students, parents and counselors on admission procedures, college entrance and placement exams, financial aid and scholarship
  • Provide various activity reports to the Director
  • Assist with the transition of students to the university by collaborating with other departments such as Advising, Admissions, EOP, Financial Aid, Scholarships, University Courtyard, Dream Outreach Center, and Dog Days to ensure applications are complete
  • Plan, coordinate and execute follow-up strategies for the matriculation of applicants and assist them at various stages of the admission process
  • Use technology such as Radius (CRM), Tableau dashboards, Zoom and One Call Now to recruit students, track recruitment activities and disseminate information
  • Assist with assessment of ambassadors and ambassador programs

Secondary Duties of the job include:

  • Keep up-to-date regarding policies and procedures related to admissions, academic programs, general education and related university information
  • Stay in communication with prospective applicants and high school and community college personnel
  • Assist with other various office programs and events as approved by the director
  • Perform other job-related duties and special projects as assigned

Knowledge, Skills & Abilities:

  • Working knowledge of the practices, procedures and activities of a college admissions or advising department
  • General knowledge of the methods and problems of organizational and program management
  • General knowledge of research and interview techniques
  • General knowledge of the principles of individual and group behavior

Ability to:

  • Interpret and apply program rules and regulations
  • Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
  • Obtain factual and interpretative information through interviews
  • Reason logically
  • Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data
  • Advise students individually and in groups on routine matters where required
  • Recognize multicultural, multisexed and multi-aged value systems and work accordingly
  • Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
  • Rapidly acquire a general knowledge of the overall operation, functions and programs of CSU Fresno

Education and Experience:

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field	
    • Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities of the position may be substituted for the required education on a year-for-year basis
  • Two years of professional experience in one of the student services program areas or in a related field	
    • A master's degree in a job-related field may be substituted for one year of professional experience

Specialized Skills:

  • Possession of a valid, current Class "C" California driver's license and a good driving record
  • Skilled in computer software, word-processing, PowerPoint, Excel, databases, PeopleSoft (or equivalent), and social media
  • The ability to work flexible hours including evenings and some weekends, and travel extensively

Preferred Skills:

  • Experience working with high school districts, high schools, high school personnel and community colleges
  • Experience overseeing and training student staff
  • Experience and/or familiarity with the California State University, Fresno's admissions requirements and process

Filing Deadline:

May 22, 2017

Application Procedures:

Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

How To Apply:

To apply for this or any open position at Fresno State visit our online employment site at:

Other Requirements:

Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

A background check (including a criminal records check) must be satisfactorily completed (as determined by the CSU) before any candidate can be offered a position with the CSU. Failure to satisfactorily complete or pass the background check may be the basis for rescinding an offer of employment and/or affect the continued employment of current CSU employees who apply for posted positions identified as sensitive.

California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site:

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site:

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Other Applicant Information:

Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

It is the policy of the California State University to fill vacant positions represented by the California State University Employees' Union (CSUEU) with qualified applicants currently employed on the campus. Other applicants may be selected when it is necessary to meet the best interests of the campus by obtaining specialized skills and abilities not available from campus applicants.

Temporary positions filled through recruitment may be extended or converted to permanent status without a second recruitment depending on the availability of funding and the circumstances that created the vacancy. A permanent or probationary on-campus applicant selected to fill a temporary vacancy at a higher classification or skill level that expires within the stated timeframe may return to his or her previous classification, not necessarily in the same position, subject to the conditions of the appropriate bargaining agreement.

Equal Employment Opportunity:

The California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

Further, the California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

General Information:

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 24,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


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