Assistant Director

Job description

The Office of International Education (OIE), which sits under Internationalization, serves primarily undergraduate students interested in study abroad. The OIE manages a portfolio of over 150 programs in 52 countries and advises roughly 1000 students/year who are interested in going abroad on an University of Denver (DU) Partner Program or an unaffiliated program.

Essential Functions

This is an advanced position in the Office of International Education that entails management of internal operations, supervision of student workers and study abroad advising. The job duties include the following:

Management of Internal Operations

  • Oversee operational framework for process efficiency.
  • Identify and implement software tools for organizational efficiency.
  • Collate data using multiple sources for the purpose of process improvement.
  • Assist Director with budget and policy management.
  • Assist Director with risk and crisis management processes and responses.
  • Serve as liaison with various internal offices at DU to further the mission of the OIE, as needed.


  • Supervise 5-8 student workers, including hiring, training and managing schedules and job duties.
  • Manage student worker schedules for front desk coverage, as needed.
  • Manage graduate student internship program as needed.

Study Abroad Advising

  • Manage various study abroad programs at the University of Denver as assigned. This includes preparing information about the programs (i.e. academics, housing, student support/services, etc.), reviewing applications, processing several layers of acceptance paperwork, coordinating payment of overseas housing and tuition.
  • Liaise with each partner program and with students.
  • Advise students in the selection of appropriate international education opportunities.
  • Provide orientation and re-entry as needed for students.
  • Respond appropriately to the needs of students, parents, and faculty members regarding study abroad issues.
  • Coordinate with faculty and academic units regarding curricular issues and integration.
  • Process overseas transcripts.

Knowledge, Skills and Abilities

  • Knowledge of study abroad program development and management of affiliated and unaffiliated program portfolios.
  • Knowledge of foreign educational systems, including how to convert transcript to the US system.
  • Knowledge of how to manage exchange programs and partner relationships.
  • Advanced understanding of the internal functions of a study abroad office.
  • Strong interpersonal & intercultural skills.
  • Ability to work with diverse populations.
  • Strong verbal, written and presentation skills.
  • Ability to respond to questions from groups of faculty members, staff, students, parents and the public.
  • Ability to problem-solve complex issues.
  • Attention to detail and strong organizational skills.
  • Computer literacy in Word, Excel, PPT, Outlook, etc.
  • Ability to balance competing priorities.
  • Ability to function well on a team, but also must be able to work independently.

Required Qualifications

  • Master's degree in related field (i.e. international education, intercultural communication, international business, international studies).
  • 5 years of work experience in the field of international education.
  • Experience advising students with study abroad opportunities.
  • Experience with risk and crisis management abroad.

Preferred Qualifications

  • 6 years of work experience in the field of international education.
  • Second language professional proficiency.
  • Significant experience living or studying abroad.
  • Computer literacy in TerraDotta and Qualtrics.

Work Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m. with occasional evenings and weekends.

Application Deadline

For best consideration, please submit your application materials by Friday, May 19, 2017.

Special Instructions

Candidates must apply online through to be considered. Only applications submitted online will be accepted. Once within the job description online, please click New Resume/CV at the bottom of the page to begin application. For questions about this position, please contact Denise Cope at

Please include the following documents with your application:

  1. Resume
  2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff and encourages applications from women, minorities, members of the LGBTQ community, people with disabilities and veterans. The University is an equal opportunity/affirmative action employer.

All offers of employment are based upon satisfactory completion of a criminal history background check.




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Job No: 004288
Posted: 5/8/2017
Application Due: 7/7/2017
Work Type:
Salary: Negotiable