Student Success Specialist
Department Name Access and Completion
Campus or Location Eastern Campus
Vacancy Number 220-17
Reports To Assist Dean
Recruitment Type External/Internal
Job Category Support Staff
Position Type Full-Time
Union Position Union
Number of Openings 1
Job Description Summary
Serves as the primary liaison and source of information for students to promote engagement, retention,
and completion of a degree or certificate. Guides the enrollment of new students or reenrollment ofreturning students and connects them with services such as advising, tutoring, transfer advising, career services, graduation services and alumni services. Provides a case management approach and targeted
interventions for new and continuing students to support student success. Works in coordination with others to design and/or support programs from point of contact at New Student Orientation through to graduation. Administers the student ambassador and peer mentoring programs to support student success. Serves as a liaison between students and Access, Learning and Success to resolve challenges around registration, enrollment, persistence and completion to encourage student success.
Connects new, returning, and continuing students with enrollment and completion support and services
Serves on Collegewide and campus councils/committees as a subject matter expert for First Year Experience (FYE), engagement and completion initiatives.
Designs and recommends new
initiatives for council/committee approval and implementation. In collaboration with
council/committee members, develops strategies to meet short and longterm College retention
and completion goals.
Employs a case management approach to working with, supporting, communicating and tracking interactions with identified student populations (i.e., new, continuing, and returning); refers students to appropriate support services
Ensures that students have an academic plan on file through campus events and personal
Provides direction to Student Ambassadors/Peer Mentors and their interactions with students to support the enrollment process from registration and engagement through retention and completion.
Provides input for all recruitment, hiring and performance management activities.
Is responsible for collegewide training, daily schedules, financial aid compliance tracking,
mentoring assignments and all case management tracking
Initiates contact and direct referrals for students who receive unsatisfactory academic progress
Designs, implements and supports a broad range of collegewide events that encourage student
engagement, retention and completion. Partners with Access, Learning and Success to communicate with students about campus cocurricular activities (social, cultural, athletic,
educational, clubs and organizations)
Participates in and supports new student orientation sessions and is responsible for overseeing
and assigning student peer mentors to all new students to support student engagement through
the student's first year
Oversees the creation and distribution of the First Year Student and GradFest newsletters to
promote student engagement and completion
Collaborates with the College's internal marketing department to maintain student success web
pages by uploading and editing content, developing and distributing messages about events andengagement opportunities to students through social media
Conducts outreach through approved classroom visits to introduce services available to students
Anticipates and meets all customer needs accurately, professionally and with a commitment to customer satisfaction
Minimum of two years of experience servicing students in an academic setting
Experience developing, organizing and delivering presentations and to student groups
Experience supervising, assigning and reviewing work
Experience with integrated communication platforms, to include email, internet and social
Demonstrated experience and familiarity with Microsoft Publisher
KNOWLEDGE, SKILLS and ABILITIES
Excellent decision making skills
Exceptional verbal and written communication skills
Ability to multitask and coordinate projects
Ability to interact with and engage faculty, administrators, students and parents
Strong customer service skills and proven ability to develop and sustain productive customer
Ability to work independently with minimal supervision
Proficiency with Microsoft Applications (Word, Excel, PowerPoint, Access, etc.)
Sensitivity to respond appropriately to the needs of a diverse population
(Or equivalent jobrelated experience providing the necessary knowledge, skill, and abilities to perform the functions of this position proficiently)
EDUCATION AND EXPERIENCE/TRAINING
Experience with BANNER student information system
KNOWLEDGE, SKILLS and ABILITIES
Knowledge of Cuyahoga Community College's credit and noncredit programs, policies, procedures and personnel
Performs other related duties as assigned
Standard College hours - Monday thru Friday 8:30 a.m. - 5:00 p.m., flexible work schedule that will include evenings and weekends.
Target Hiring Rate/Salary $49143
This is a [Full-time/Part-time] (1199/ SEIU ) Bargaining Unit position, Grade 9. Full time (1199/ SEIU ) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions
Posting Open Date 05/05/2017
Posting Close Date 05/19/2017
Open Until Filled No
For full consideration, apply by this date
Special Instructions to Applicants
During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution
Required fields are indicated with an asterisk (*).
- * Are you a full time 1199 SEIU bargaining unit employee working at Cuyahoga Community College?
- * Do you have a Bachelor's Degree and Minimum of two years of experience servicing students in an academic setting?
Required Documents Required Documents
- Cover Letter
- Resume/Curriculum Vitae