Student Success Specialist

Cleveland, OH
May 06, 2017
Institution Type
Community College

Department Name Access and Completion

Campus or Location Eastern Campus

Vacancy Number 220-17

Reports To Assist Dean

Recruitment Type External/Internal

Job Category Support Staff

Position Type Full-Time

Union Position Union

Number of Openings 1

Job Description Summary

Serves as the primary liaison and source of information for students to promote engagement, retention,
and completion of a degree or certificate. Guides the enrollment of new students or reenrollment ofreturning students and connects them with services such as advising, tutoring, transfer advising, career services, graduation services and alumni services. Provides a case management approach and targeted
interventions for new and continuing students to support student success. Works in coordination with others to design and/or support programs from point of contact at New Student Orientation through to graduation. Administers the student ambassador and peer mentoring programs to support student success. Serves as a liaison between students and Access, Learning and Success to resolve challenges around registration, enrollment, persistence and completion to encourage student success.

Job Responsibilities

Connects new, returning, and continuing students with enrollment and completion support and services

Serves on Collegewide and campus councils/committees as a subject matter expert for First Year Experience (FYE), engagement and completion initiatives.

Designs and recommends new
initiatives for council/committee approval and implementation. In collaboration with
council/committee members, develops strategies to meet short and longterm College retention
and completion goals.

Employs a case management approach to working with, supporting, communicating and tracking interactions with identified student populations (i.e., new, continuing, and returning); refers students to appropriate support services

Ensures that students have an academic plan on file through campus events and personal

Provides direction to Student Ambassadors/Peer Mentors and their interactions with students to support the enrollment process from registration and engagement through retention and completion.

Provides input for all recruitment, hiring and performance management activities.
Is responsible for collegewide training, daily schedules, financial aid compliance tracking,
mentoring assignments and all case management tracking

Initiates contact and direct referrals for students who receive unsatisfactory academic progress

Designs, implements and supports a broad range of collegewide events that encourage student
engagement, retention and completion. Partners with Access, Learning and Success to communicate with students about campus cocurricular activities (social, cultural, athletic,
educational, clubs and organizations)

Participates in and supports new student orientation sessions and is responsible for overseeing
and assigning student peer mentors to all new students to support student engagement through
the student's first year

Oversees the creation and distribution of the First Year Student and GradFest newsletters to
promote student engagement and completion

Collaborates with the College's internal marketing department to maintain student success web
pages by uploading and editing content, developing and distributing messages about events andengagement opportunities to students through social media

Conducts outreach through approved classroom visits to introduce services available to students

Anticipates and meets all customer needs accurately, professionally and with a commitment to customer satisfaction

Required Qualifications

Bachelor's Degree

Minimum of two years of experience servicing students in an academic setting

Experience developing, organizing and delivering presentations and to student groups

Experience supervising, assigning and reviewing work

Experience with integrated communication platforms, to include email, internet and social

Demonstrated experience and familiarity with Microsoft Publisher


Excellent decision making skills

Exceptional verbal and written communication skills

Results oriented

Ability to multitask and coordinate projects

Ability to interact with and engage faculty, administrators, students and parents

Strong customer service skills and proven ability to develop and sustain productive customer

Ability to work independently with minimal supervision

Proficiency with Microsoft Applications (Word, Excel, PowerPoint, Access, etc.)

Sensitivity to respond appropriately to the needs of a diverse population

Preferred Qualifications

(Or equivalent jobrelated experience providing the necessary knowledge, skill, and abilities to perform the functions of this position proficiently)


Master's degree

Experience with BANNER student information system


Knowledge of Cuyahoga Community College's credit and noncredit programs, policies, procedures and personnel

Performs other related duties as assigned

Preferred Qualifications

Work Schedule

Standard College hours - Monday thru Friday 8:30 a.m. - 5:00 p.m., flexible work schedule that will include evenings and weekends.

Target Hiring Rate/Salary $49143

Special Note

This is a [Full-time/Part-time] (1199/ SEIU ) Bargaining Unit position, Grade 9. Full time (1199/ SEIU ) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions

Posting Open Date 05/05/2017

Repost Date

Posting Close Date 05/19/2017

Open Until Filled No

For full consideration, apply by this date

Special Instructions to Applicants

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a full time 1199 SEIU bargaining unit employee working at Cuyahoga Community College?
    • Yes
    • No
  2. * Do you have a Bachelor's Degree and Minimum of two years of experience servicing students in an academic setting?
    • Yes
    • No

Required Documents Required Documents
  1. Cover Letter
  2. Resume/Curriculum Vitae
Optional Documents


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