Madison, WI
May 06, 2017
Institution Type
Four-Year Institution

JOB NO.: 101746-US

Work Type: Staff-Full Time


Location: Madison

Categories: Information Systems/Technology

Employment Class: University Staff-Ongoing

Position Vacancy ID: 101746

Working Title: Desktop & App Support Tech

Official Title: IS TECH SRV PROF(13461)


FTE: 100%

Term: This is an Ongoing appointment

Advertised Salary:

$22.00 - $25.50

Job Summary:

The DoIT Departmental Support Security and Application Support team serves the administrative, academic, and research technology support needs of students, departments and faculty/staff on the UW Madison campus. Under the general guidance of the Assistant Director of User Services- Departmental Support, this position participates on the Security and Application Support (SAS) team, within the Division of Information Technology (DoIT). Security and Application Support technicians perform technology troubleshooting for a wide variety of technology-driven devices, services, and solutions. In a typical year, more than 70 unique departments receive support from DoIT Departmental Support.

As a Security and Application Support technician, you will work with a variety of campus customers to assist in the planning, deployment and daily support of endpoints in use around campus. This will involve resolving customer issues, documenting changes to devices within a change management system and deploying new and replacement systems for a diverse customer and product base. These responsibilities also include modifying Windows Group Policies, host-based firewall rules, antivirus settings and user accounts. This position requires an individual who has acquired a broad knowledge of general IT concepts, principles, practices, and techniques and whose expertise must span multiple technologies across network, hardware, and software platforms.

Schedule Comment:

Mon-Fri 7:45am-4:30pm

This position may be required to be available on-call periodically, or as scheduled on a rotating basis to provide off-hours coverage for problem determination and resolution for campus LANs and critical endpoints/file servers.


Vickie Arneson
Relay Access (WTRS): 7-1-1 (out-of-state: TTY: 800.947.3529, STS: 800.833.7637) and above Phone number (See RELAY_SERVICE for further information. )

Instructions to applicants:

To apply for this position you will need to upload a cover letter and resume. Your cover letter should specifically address how your experience meets the required qualifications of the position.

Additional Link: Full Position Details

NOTE: A Probationary Period will be Required

The University of Wisconsin is an Equal Opportunity and Affirmative Action Employer.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.

Advertised: 05 May 2017 Central Daylight Time

Application Close: 25 May 2017 11:55 PM Central Daylight Time


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