University of North Texas - Administrative Specialist II
The Residence Hall Operations Department at the University of North Texas is seeking to hire an Administrative Specialist II to join our team. The Administrative Specialist II functions as a desk clerk in one of the on-campus residence halls. This position maintains and implements the residence hall desk operations by providing effective and efficient service to student and staff through telephone, receptionist and clerical skills. This position is under the supervision of the Hall Director and is responsible for supervising part-time desk workers. The Administrative Specialist II job responsibilities include but are not limited to: * Stays aware of activities and individuals in the residence hall and follows up on any misconduct or unusual activity. * Provides excellent customer service to residents, staff, and guests. * Serves as a resource for residents and guests; explains Housing and UNT policies and helps connect residents to on-campus offices. * Shows concern for residents' well-being by being aware of and following up on verbal and non-verbal indicators. * Accurately maintains physical and electronic files, appointment calendars, equipment, and keys. * Processes maintenance requests and communicates with the Maintenance office to follow up on physical needs of the hall. * Maintains accurate resident room rosters and communicates with the Assignments & Collections office regarding roster updates and room changes; manages the hall's room change process. * Drafts and edits letters and official documentation. * Assists the Hall Director with scheduling, training, and supervising the part-time desk workers. The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence), and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, family status, genetic information, citizenship or veteran status in its application and admission processes, educational programs and activities, facilities, and employment practices. The University of North Texas System immediately investigates and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose a discriminatory practice, file a charge, or testify, assist or participate in an investigative proceeding or hearing. The successful candidate will possess a High School diploma or GED equivalent and two years of general office or clerical experience. Substitution of education for experience allowed. The following knowledge, skills, and abilities are required:* Skill in telephone etiquette and courteous communication with public, verbally and in writing.* Skill in evaluating facts or situation to route calls/customers appropriately.* Basic MS Office skills.* Skill in the operation of a variety of office machines including, personal computers, telephones and copiers.* Skill in filing and recordkeeping.* Skill in English composition, grammar, spelling and punctuation.* Skill in basic math.* Knowledge of standard office policies and procedures.