Administrative Support Assistant II

May 05, 2017
Institution Type
Four-Year Institution


Salary range: $2,539 - $4,120 per month (Anticipated hiring salary: $2,539 per month)

Note: This is a full-time (40 hours per week), probationary, non-exempt appointment

Organizational Description:

The Department of Social Work Education is one of seven departments in the College of Health and Human Services and offers a Bachelors degree and Masters degree.


Under the general direction of the Department Chair, this position is responsible for providing moderate to complex levels of general office, clerical, and secretarial support for students, faculty and staff and various department committees. This position primarily works with the graduate program coordinator and the following department committees: Admissions committee, the department graduate writing committee, the equipment committee; provides administrative support related to the Cross-Cultural Competency Certificate, maintaining data base on FileMaker Pro, maintaining student files, and other duties as assigned. Activities include processing documents and records, gathering data, preparing standard reports and interacting with and providing recommendations for problem resolution.

Position Summary:

  • Update Graduate Student Handbook
  • Assist with department commencement ceremonies
  • Manage and update the department website
  • Create requisitions by contacting vendors for product information and follow-up on orders
  • Serve as department and building safety coordinator
  • Maintain the department automated voice mail and student databases
  • Process travel applications and claims
  • Maintain database and student files
  • Provide clerical assistance to the graduate program coordinator

Secondary Duties of the job include:

  • Provide administrative support
  • Mail distribution
  • Faculty and staff monthly attendance and student assistant work hours reporting
  • Miscellaneous duties assigned by department chair, faculty and coordinators

Knowledge, Skills & Abilities:

  • General working knowledge of applicable university infrastructure, policies, and procedures
  • Thorough knowledge of office methods, procedures, and practices
  • Thorough knowledge of English grammar, punctuation, and spelling
  • Active problem solving and effective interpersonal skills
  • Fluency in using standard office software packages
  • Demonstrated competence in effectively presenting standard information in writing

Ability to:

  • Learn, interpret independently, and apply a variety of complex policies and procedures
  • Identify deviations from applicable policies
  • Apply independent judgment, discretion, and initiative to address problems and develop practical, thorough and, at times, creative solutions
  • Perform standard arithmetic functions of a transactional nature, including tracking and comparing data

Education and Experience:

  • Completion of a high school program or its equivalent
  • Two years of progressively responsible clerical experience

Preferred Skills:

  • Proficient in the use of Microsoft Word, Microsoft Excel, FileMaker Pro, GoogleMail, PeopleSoft, and the internet
  • Experience in maintaining and creating webpages

Filing Deadline:

May 19, 2017

Application Procedures:

Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

How To Apply:

To apply for this or any open position at Fresno State visit our online employment site at:

Other Requirements:

Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

A background check (including a criminal records check) must be satisfactorily completed (as determined by the CSU) before any candidate can be offered a position with the CSU. Failure to satisfactorily complete or pass the background check may be the basis for rescinding an offer of employment and/or affect the continued employment of current CSU employees who apply for posted positions identified as sensitive.

California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site:

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site:

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Other Applicant Information:

Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

It is the policy of the California State University to fill vacant positions represented by the California State University Employees' Union (CSUEU) with qualified applicants currently employed on the campus. Other applicants may be selected when it is necessary to meet the best interests of the campus by obtaining specialized skills and abilities not available from campus applicants.

Equal Employment Opportunity:

The California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

Further, the California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

General Information:

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 23,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within easy driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, Lake Tahoe, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


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