Mail Services Supervisor
Salary: $44,350 - $61,700
Title: Mail Services Supervisor
Category: Campus Operations and Facilities
Department: Mail Services
Date Posted: 11/04/2016
Position Information: The Mail Services Supervisor plans, organizes and directs the day-to-day operation of the UCR Mail Services department. Responsible for implementing programs, strategies and standard operating procedures to provide effective, timely and accurate mail services for the campus including the processing and delivery of incoming and outgoing mail, intercampus mail, accountable mail, standard A mail, the distribution of printed announcements to departments, and the maintenance of UCR's electronic mail system. Sets standards and goals for the department in order to provide the campus high quality service, ensuring compliance with U.S. Postal Service and University regulations. Serves as a liaison between the U.S. Postal Service and the campus. Manages the annual operating budget for the department and develops fiscal controls to ensure the operation meets and maintains financial goals. Provides leadership and guidance to the Mail Services staff.
Minimum Requirements: Proficiency in basic computer applications.
Client service minded with an entrepreneurial spirit and creative thinking skills.
Working interpersonal, persuasive, mentoring, and leadership skills, service orientation, active listening, critical thinking, sound judgment, ability to multi-task effectively in a high volume environment, organizational skills and effective verbal and written communication skills.
Working knowledge of mail, package, shipping and express services operations, as well as related policy and regulatory compliance requirements from postal and other services, domestic and international.
Ability to direct, organize and prioritize staff and workloads, projects and assignments to meet required deadlines and departmental objectives.
Skill in evaluating and analyzing complex concepts, discrepancies, trends, relationships and developing solutions or recommendations as appropriate.
Skill in observing and evaluating the outcomes of a problem to identify the key issues and/or redirect efforts.
Skill and ability to learn and analyze UC policies, procedures, regulations and other directives to apply and provide recommendations, or implement changes in the operation based on policy.
Skill and knowledge in fiscal administration, ability to manage and maintain the departmental annual operating budget. Ability to produce and provide meaningful reports and metrics.
Strong math skills.
Preferred Qualifications: Knowledge of human resources procedures and personnel management including staffing, hiring, training, disciplinary action, termination, performance management, etc.
Knowledge and/or experience with personnel management in a collective bargaining unit.
Knowledge and/or experience with space planning and facilities management, including forecasting for future space requirements and securing on space proposals.
Thorough knowledge of UC policies, procedures and systems.
Working knowledge of UCR systems such as POlite, SPOlite, Recharge System, PeopleSoft, etc.
Additional Information: In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.
At UC Riverside we celebrate diversity and are proud of our #12 ranking among the nation for most diverse universities (US News and World Report 2013-2014). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.
UCR is ranked 55th among top public universities (US News and World Report 2013-2014).
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview