Degree Advisor (Student Services Professional II)

May 04, 2017
Institution Type
Four-Year Institution

Note: This is a full-time (40 hours per week), probationary, exempt position

Organizational Description:

The mission of the Admissions & Records office is to admit, enroll, and serve Fresno State's diverse student population and deliver information considering policies and procedures to ensure student success.

The Registrar Office is dedicated to providing quality services to students. Our services include, but are not limited to, registration assistance, maintenance of academic records, graduation advising, and veteran services. We strive to uphold the policies of the institution and facilitate the graduation process through effective communication with the campus community while preserving the academic integrity of the university and the right of privacy to the student.


The Degree Advising Office provides services to students to determine completion of degree requirements. Degree Advisors advise and assist students with academic planning, transferability of courses, and provides support and training to academic departments and offices.

The position is assigned a caseload of degree files and works in a high production unit. Incumbents exercise knowledge of program practices and procedures, and utilize research and interview techniques to analyze problems and recommend solutions.

Position Summary:

  • Evaluate all academic records and conduct the final degree clearance in accordance with CSU and campus baccalaureate degree policies and regulations
  • Communicate with all undergraduate graduating students regarding graduation status and deficiencies
  • Review all transfer credit and applicability of all college courses to the baccalaureate degree and reconcile the Degree Progress Report (DPR), Peoplesoft credits, and GPA totals
  • Process course substitutions/waivers for GE, major, and degree requirements into DPR
  • Advise and assist students, faculty, and staff with the development of an academic plan
  • Review the academic progress of student athletes each semester to ensure that they meet requirements for progress toward the degree and minimum percentage requirements under NCAA bylaws for continuing eligibility
  • Advise students and serve as an advocate providing students with alternatives for navigating degree requirements and identifying limitations and possible consequences of academic decisions
  • Utilize advising systems to assess student needs and educational goals
  • Conduct presentations at advising and training workshops and serve as a liaison to special programs and academic departments and faculty in assigned college or school
  • Interpret and apply campus and CSU system policy in Title 5 of the California Code of Regulations, the California Education Code, and campus academic regulations
  • Verify accreditation of previously attended institutions
  • Assist with other projects in the Admissions and Records Office or campus projects that involve knowledge of educational documents, CSU regulations, and experience working with students (e.g., Dog Days Orientation, Super Senior project, degree evaluations for special programs or posthumous degrees, office archive and transcript audit project, and data testing for system upgrades and project implementations)

Knowledge, Skills & Abilities:

  • Working knowledge of the practices, procedures and activities of a university admissions and records office or advising center
  • General knowledge of the methods and problems of organizational and program management
  • General knowledge of research and interview techniques
  • General knowledge of the principles of individual and group behavior

Ability to:

  • Interpret and apply program rules and regulations
  • Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
  • Obtain factual and interpretive information through interviews
  • Reason logically
  • Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data
  • Advise students individually and in groups on routine matters where required
  • Recognize multicultural, multisexed, and multi-aged value systems and work accordingly
  • Establish and maintain cooperative working relationships with faculty, CSU Administrators, student organizations, private and public agencies and others in committe work, and student advising and community contacts
  • Rapidly acquire a general knowledge of the overall operation, functions and programs of the university

Education and Experience:

  • Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field	
    • Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis
  • Two years of professional experience in one of the student services program areas or in a related field	
    • A master's degree in a job-related field may be substituted for one year of the professional experience

Preferred Skills:

  • Experience conducting workshops regarding DPR (degree audit system), admissions, or other complex regulations
  • Experience with a student data system, preferably PeopleSoft
  • Four years of professional experience in one of the student services program areas or in a related field
  • Knowledge of degree requirements, academic policies, regulations and university procedures
  • Experience with a student degree audit system (DARS/uAchieve)
  • Experience with NCAA regulations and requirements for the student-athletes in determining progress toward degree
  • Ability to maintain confidentiality with sensitive student information

Filing Deadline:

Applications received by May 11, 2017 will be reviewed for minimum qualifications and given full consideration by the hiring manager and/or search committee. Qualified applicants received after that date will be forwarded upon request to the hiring manager and/or search committee.

Application Procedures:

Complete the required fields on the online application, a resume, and three professional references, including telephone numbers, are required. A cover letter that addresses your qualifications for the position is also required. Full consideration will not be given to applicants who fail to complete all application requirements.

Pursuant to Executive Order 1088, reasonable accommodation is to be provided upon request from an employee or applicant with disabilities, unless doing so would impose an undue hardship on the campus. What constitutes a reasonable accommodation is to be determined by the campus on a case-by-case basis after it has received the individual's request for accommodation and engaged in an interactive process. Employees or applicants requiring reasonable accommodation should contact Human Resources directly at (559) 278-2032.

How To Apply:

To apply for this or any open position at Fresno State visit our online employment site at:

Other Requirements:

Pursuant to the requirements of the Immigration Reform and Control Act of 1986, any offer of employment is contingent upon verification of individual's eligibility to be employed in the United States.

A background check (including a criminal records check) must be satisfactorily completed (as determined by the CSU) before any candidate can be offered a position with the CSU. Failure to satisfactorily complete or pass the background check may be the basis for rescinding an offer of employment and/or affect the continued employment of current CSU employees who apply for posted positions identified as sensitive.

California State University, Fresno annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by Fresno State, and on public property within, or immediately adjacent to or accessible from the campus. The report also includes institutional policies concerning campus security, alcohol/drug use, crime prevention, reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report by contacting the Campus Police Department or by accessing the following web site:

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. You can obtain a copy of this Executive order by accessing the following web site:

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Other Applicant Information:

Applicants will receive confirmation of receipt of their application materials via automatic email reply. In addition, qualified applicants will receive email notification at the conclusion of the recruitment process.

It is the policy of the California State University to fill vacant positions represented by the California State University Employees' Union (CSUEU) with qualified applicants currently employed on the campus. Other applicants may be selected when it is necessary to meet the best interests of the campus by obtaining specialized skills and abilities not available from campus applicants.

Equal Employment Opportunity:

The California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Order 883 prohibits discrimination and Executive Order 927 prohibits harassment, on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity, per HR 2004-12), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Retaliation against individuals for complaining about these proscribed conduct, opposing such conduct, or participating in an investigation or proceeding involving such conduct is prohibited by both executive orders.

Further, the California State University, Fresno's statement of commitment to equal employment opportunity principles is also found in the various collective bargaining agreements.

General Information:

California State University, Fresno is one of 23 campuses in the California State University System. The University's mission is to offer high-quality educational opportunities to qualified students at the bachelor's and master's levels, and in certain applied disciplines, at the doctoral level. The current student enrollment is approximately 23,000, including a large percentage of students with diverse and culturally rich backgrounds. The University serves the San Joaquin Valley while maintaining deep involvement with the state, nation, and world. California State University, Fresno promotes student learning and community engagement through faculty scholarship and service learning opportunities in collaboration with community organizations, educational institutions, industry, business and government. The University was one of the first U.S. Colleges and Universities to be selected by The Carnegie Foundation for the Advancement of Teaching for its Community Engagement Classification.

Metropolitan Fresno, with a multi-ethnic population of over 600,000, is located in the heart of the San Joaquin Valley on the western edge of the Sierra Nevada Mountain Range. The campus is within easy driving distance of San Francisco, Los Angeles, Yosemite, Kings Canyon and Sequoia National Parks, the Monterey Peninsula, Lake Tahoe, beaches, sailing, lakes, and numerous ski resorts. Fresno boasts one of the most reasonable housing markets in California and offers a wide array of locally grown fruits and produce.


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