Client Services Representative - Ophthalmology
Position Number: 00044167
Primary Function of Organization Unit: The NC State Veterinary Hospital (VH) provides tertiary care for a wide variety of animal species and serves as an environment for training veterinary students, specialty training for interns and residents, as well as clinical research. The Client Services specialist act as a first contact for all potential and current clients as well as referring veterinarians.
Essential Job Duties: The Client Services Representative ensures excellent customer service to current and potential clients as well as referring veterinarians at the Ophthalmology Pavilion. Checks in clients, answers phone calls, makes appointments and processes deposits and payments. Works closely with internal and external clients as well as referring veterinarians to answer any questions or concerns. Takes detailed consult and referral information from referring veterinarians. Ability to multi-task and manage multiple incoming phone lines is crucial to this position.
Department Required Skills: Knowledge of MS Office products, fax, and copy machines. Excellent verbal and written communication skills. Strong organizational skills. Attention to detail.
Preferred Experience, Skills, Training/Education: Previous client service experience in a veterinary or medical setting.
Necessary Licenses and Certifications: N/A
AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.