Student Account Manager
Performs professional level duties in maintaining various accounting records for a dept or college; can include supervision of lower level accounting positions/staff.
Coordinates and maintains registration processes within the Bursar's Office purview including fee assessment, refund disbursement, payment deadline communications; and deletions for non-payment. Implements procedures and prepares documentation to support other related services such as tuition remission and mandatory fee waivers; compiles and verifies Academic Data Mart out of state waiver reports; reviews, reconciles and updates waiver tracking form in Banner; and reconciles waiver transactions in Banner to Peoplesoft. Coordinates and maintains refund processes that distribute approximately $110 million annually. Reconciles and reviews daily feeds to BankMobile, KSU's refund distribution partner. Maintains ledgers and monitors collections received from students/agencies. Supervises staff responsible for tuition, mandatory fees, professional program and other elective fee assessment; refund disbursement, third party and scholarship contracts; and checks received by mail, posting drop box payments and researching stop pay/void refund check issues. Provides responses to student inquiries, resolving serious customer service and accounting problems and other duties as required.
As part of the background check process, this position WILL require a satisfactory Consumer Credit check as a condition of employment. See http://hr.kennesaw.edu/managers/docs/Credit_check_criteria.pdf for specific policy guidelines.
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action employer and does not discriminate on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, and/or veteran status.
Bachelor's degree and 4+ years bookkeeping or accounting experience.
Expertise in using Banner, PeopleSoft and Excel preferred.
Excellent communication and customer service skills preferred.