Area Coordinator of Residential Education/ Housing and Residential Education

San Bernardino, California
Mar 06, 2017
Institution Type
Four-Year Institution

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Employment Status:  Full-time, probationary "exempt" position.

Work Schedule: To be determined.

First Review Deadline: This position will remain open until filled. Applications will be reviewed beginning March 20, 2017. 

Typical Activities

Reporting to the Associate Director for Residential Education, the incumbent will provide leadership for and have administrative oversight of a designated residential community, including two Hall Coordinators, 12-15 Resident Assistants, and front desk operations. The position is a full-time, live-on, professional who will live in an on-campus apartment and serve as part of the Residential Education team responsible for the education and daily management of 400-600 on-campus students and will play a crucial role in the development and administration of community initiatives; crisis management; student leadership, academic success; student mentorship; and staff development. The Area Coordinator of Residential Education will also assist in planning, designing, and implementing department-wide initiatives and processes, such as student leadership selection and training, living learning communities, sustainability, diversity/social justice education, and engagement to positively impact student learning and retention.

The Area Coordinator will collaborate with campus and department partners in order to create an environment that promotes a sense of pride, belonging, and commitment to the campus community and orients students to the ideals of CSUSB community living, initiate student development and engagement outside of the classroom, work with the Residence Education team to foster and development the success of Living-Learning Communities, and provide support to the academic mission of the University by contributing to students' out of classroom learning experiences; using knowledge of learning theories to support of the student experience and implement programs that enhance the overall academic success of students. Duties include:

  • Provide guidance and direction to staff in regards to daily operations, training, programming, academic success, and community development.
  • Lead various administrative processes, such as, staff evaluations, student conduct, room changes, check-in/check-out processes, programming, etc.
  • Assist with regular review and revision of Residential Education initiatives.
  • Conduct weekly staff meetings and biweekly meetings with resident assistants.
  • Oversee budget for area (programming, student personnel, and supplies).
  • Establish office hours for availability to residents and staff.
  • Attend monthly departmental staff meetings.
  • Submit administrative reports and forms (i.e., room condition reports, room change forms, end of the year reports, health and safety forms, etc.).
  • Supervise and lead hall opening and closing procedures at the beginning and end of each quarter and during vacation periods and breaks.
  • Assist with room selection for new and returning students.
  • Maintain inventories of all residence hall equipment and furnishings.
  • Conduct weekly building walk-throughs.
  • Attend bi-weekly one-on-one meeting with Associate Director of Residence Life
  • Participate in professional staff selection process.
  • Collaborate with maintenance and custodial staffs to respond to maintenance concerns and facilities emergencies.
  • Assist with departmental projects and initiatives as assigned by the Associate Director of Residence Education.
  • Serve on Department and University committees as assigned.

Advising and Student Success

  • Attend general assembly and executive board meetings.
  • Serve as primary advisor to Village Council.
  • Create and promote an environment that enhances a sense of belonging and commitment to the overall campus community.
  • Meet regularly with Village Council executive board members.
  • Demonstrate support for the RHA and Village Council as a group by supporting and/or attending programs and events.
  • Facilitate the development of the Hall Coordinator as the co-advisor of Hall Council.
  • Work with students to successfully live with roommates within a residence hall community.
  • Provide information to help students access the necessary resources on and off campus.

Programming and Community Development

  • Conduct periodic review of programs to ensure high quality and adherence to the Housing and Residential Education mission, vision, and learning outcomes.
  • Promote educational, cultural, recreational, and social programs that meet the need of the diverse population, including programs related to diversity/social justice, service learning, safety and security, and overall leadership development.
  • Assist in the development and recruitment of designated Living-Learning communities.
  • Continuously assess residence hall student needs for additional programs and services
  • Develop relations and rapport with residents.
  • Work on developing community initiatives that serve the individual halls and community.
  • Maintain visibility in the residence halls by attending evening programs, walk-throughs and regular contact with students and staff.
  • Orient students to the ideals of community living, the CSUSB campus, and the neighboring community through active and passive programming.
  • Work closely with other Student Affairs departments and Academic Affairs.
  • Support and attend University events and programs.
  • Track hall programming efforts in programming database and master calendar.

Student Conduct and Crisis Management

  • Serve in professional on-call rotation. This position requires working variable hours, including late night and early morning hours as situations dictate, as well as when needed in an emergency response capacity. The Area Coordinator, in conjunction with other professional Residential Life staff members, alternate responsibility for on-call coverage.
  • Provide first line of professional assistance in meeting with residents regarding roommate(s), behavior, academics, and other concerns.
  • Resolve community related issues (roommate conflict, community respect, etc) utilizing interpersonal, fact gathering, and analytical skills to determine severity of the situation and provide necessary steps and resources available to resolve the situation.
  • Adjudicate conduct violations within designated area and timeframe; implement and follow-through on disciplinary sanctions through an educational-based conduct process.
  • Counsel students, staff, and/or parents in crisis situations, psychological emergencies, and/or medical emergencies; while working appropriately with CAPS, Student Health Center, University Police, and other offices as necessary.
  • Communicate guidelines of conduct that protect the individual student's rights and define student responsibilities.
  • Advise and support Resident Advisors in matters of conduct.
  • Track incident reports and sanctions in a judicial database.
  • Enforce University and DHRE policies.

Staff Leadership and Development

  • Supervise, lead, and direct a community staff of Hall Coordinators, Resident Assistants, and Front Desk Assistants.
  • Participate in Resident Assistant recruitment and selection process.
  • Facilitate and participate in RA training program, as well as on-going developmental training sessions.
  • Participate in on-going development with other Residential Education staff members.
  • Instruct eight week leadership-based Resident Assistant course.
  • Provide ongoing development for resident assistant staff.
  • Evaluate staff on a quarterly basis.
  • Assume responsibility for summer employee residence hall and/or summer camps and conferences, and a variety other Residence Education summer projects.
  • Maintain close contact with building desk attendants and maintenance staff, and have knowledge of desk procedures.

Minimum Qualifications

Education and Experience: 

Applicants must possess the equivalent to graduation from a four-year college or university in one of the behavioral sciences, psychology, educational counseling, or a job-related field.  Specialized experience in public relations, data analysis, and records evaluations may be substituted for the required education on a year-for-year basis.  In addition, the applicant must demonstrate: ability to reason logically, draw valid conclusions and make appropriate recommendations; ability to participate and contribute to group meetings, conferences and interviews; ability to clearly express ideas and recommendations both written and orally; ability to work with multicultural and ethnically diverse populations; ability to interact courteously and effectively with members of the university community and the public; and familiarity with PC based computers and data base management software.

Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job related field may be substituted for one year of the professional experience.

Preferred Education and Experience: 

  • Master's degree in Student Affairs, Higher Education Administration or related field from an accredited institution.
  • Experience working for a housing/residence life department.
  • Demonstrated commitment to students and the ability to work on a highly student focused campus.
  • Knowledgeable about and sensitive to issues of student development, community, diversity and inclusion.
  • Excellent organizational and interpersonal skills and ability to balance multiple priorities.
  • Ability to provide crisis intervention and to work well in stressful/emotional situations.
  • Committed to professional growth and development.
  • Willingness to work flexible schedule, including some nights, weekends, on-call hours.
  • Be available for staff training, opening and closing of halls, and designated events.

Supplemental Information

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU
employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer.  We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. 

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.  Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

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