Assistant Store Manager

Yucaipa, CA
May 02, 2017
Institution Type
Outside Academe

Job Description

Position Summary:

Assistant Store Managers are second in command. They are responsible for ensuring that associates provide exceptional customer service, while achieving sales goals as well as support and help the Store Manager in their effort to consistently provide an environment that is "the best place to work and the best place to shop." Assistant Store Managers help set the tone for the whole store, they must consistently do more than is required and frequently more than is expected. This includes ensuring customer satisfaction, driving sales, building sales skills and product knowledge. Effective Assistant Store Managers maximize productivity and profitability by balancing sales and expenses, identifying sales opportunities and setting customer service standards. They must demonstrate knowledge of the store's purpose and goals and have the skills to help associates achieve those goals. An enthusiastic, positive and supportive attitude is essential.

Major Responsibilities:

The major responsibilities for this position include but are not limited to the following:

Must strongly represent and embody the Crown Core Values and Expectations.

Provide regular and ongoing coaching and mentoring to team members to ensure strong understanding, open communications, and clearly defined team focus on projects, goals, and expectations.

Involved in human resources issues including but not limited to day-to-day operations, payroll, performance reviews, employee discipline, conflicts, vacations, holidays and training.

Assist in with hiring, training and developing retail staff with goals for growth and success in their positions, provide performance feedback and recognize accomplishments.

Overall responsibility for customer satisfaction.

Overall responsibility for store safety/security, financial, customer, and employee safety.

Maintain a floor presence and a willingness to do whatever needs to be done to maintain and improve our store. (e.g. significant knowledge of all departments, willingness to help sales associates put an order away, sweep the floor, bring down overstock, keep aisles clear, etc.)

Coordinate the overall supervision of retail staff to ensure sales performance goals are met and procedures are followed accurately.

Work on and forecast scheduling needs to meet customer demand and create work schedules including vacation, holiday, and PTO requests.

Have a complete working knowledge of and willingness to use: cash register/point of sale (POS), Epicor, Time Clock software, inventory audits and outs, paint mixer, paint computer, key machine, ability to re-key locks, repair and re-screen, and use the pipe machine, forklift, and circular /chop/panel saws (where applicable,) etc.

Review retail inventory and overstock to: reduce shrinkage, maintain appropriate stock levels, and ensure inventory reporting accuracy.

Oversee Merchandising of store, including pricing, promotions, end caps and displays.

Oversee visual presentations to ensure standards are met with regards to end caps, floor displays, and general retail merchandising.

Enforce shipping, receiving and transferring procedures to ensure inventory flow.

Maintain and establish business relationships with vendors, house accounts, and Crown team.

Enforce safety policies and procedures; is a safety role model.

Maintain high level of housekeeping throughout the store, both inside and out.

Conscious of shoplifting activity.

Reliable and consistent attendance; available for all shifts including evenings, holidays and weekends

Minimum Requirements:

The minimum requirements for this position include:


High School diploma or GED equivalent.

College preferred or vocational training.

Possess vast product knowledge of hardware related products along with willingness to learn.


Minimum of 3-5 years retail management experience or

Proven experience as a Crown Supervisor.


Strong leadership and analytical skills

Ability to communicate clearly and effectively in all situations.

Strong problem solving and organizational skills.

Excellent verbal and written communication skills.

Ability to handle multiple projects/tasks with high attention to detail and follow through.

Knowledge of retail computer systems, email, MS Word and Excel.

Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.

A commitment to service excellence and customer satisfaction.

Solid team player with professional demeanor and excellent interpersonal skills.

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:

Must be able to lift 60 pounds frequently to load and unload customer orders.

Ability to stand for extended periods of time.

Ability to hear, understand and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation.

Ability to bend and twist, push and pull, stoop, and kneel.

Ascend and descend ladder.

Ability to work at heights.

License and Certificates:

Must possess and maintain a current valid California Driver's License.

Upon hire must be willing to obtain and maintain forklift certification (where applicable)

Drug test / background check / driving authorization by insurance?

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Company Description
Crown Ace Hardware is progressive chain of Ace Hardware stores in Southern California and Arizona. We are the consumers choice for home repair and replacement because we are helpful, convenient, and have the hard to find items that they need. Crown is privately owned and currently has 17 stores committed to offering our customers outstanding service and convenience in all of our markets. We are the helpful place. But we are not just hardware; do not be fooled by the name. We offer full lines of paint and sundries, power and hand tools, electrical, plumbing, hardware, lawn and garden products, live goods, as well as extensive housewares, storage, BBQ grills, outdoor accessories, and novelty items.

Yucaipa, CA


Mon, 1 May 2017 20:23:32 PDT