Client Care Representative (Veterinary Diagnostic Laboratory)

Apr 29, 2017
Institution Type
Four-Year Institution

General Description of Position: We are looking for a highly motivated, multitasking, and hardworking individual to join our Client Services team at the Kansas State Veterinary Diagnostic Laboratory as a Client Care Representative. Each day is spent interacting with KSVDL team members and veterinarians from across the nation in order to offer a complete range of diagnostic services for all veterinary species. Our mission is to develop and deliver accurate, innovative, and timely diagnostic and consultative services to the veterinary and animal health community in Kansas and the nation. This position focuses on client communication and delivery of rapid results with cross training in other areas of Client Services including sample intake.  Diversity and Inclusion: Kansas State University embraces diversity, and promotes inclusion in every sector of the institution. The university established the Office of Diversity, led by the associate vice provost for diversity and a dedicated staff.  Additionally, each college has a designated Diversity Point Person to provide insight and guidance.  

Kansas State University received the prestigious Higher Education Excellence in Diversity, or HEED, award from Insight Into Diversity magazine for the past three years.  Multicultural students account for 15 percent of our student population, a university record and continuing trend.

Job Description: - Primary tasks will be to interact with clientele through phone, email, or direct contact and respond to their needs concerning test submission or resulting. Performing this duty will require a working knowledge of sample types, testing limitations, test availability, and the ability to evaluate the validity of consultation requests for KSVDL faculty. Special handling of results will also be required including expedition of results via various shipping methods. Complaint inquiries and resolution may also be handled by this individual. All of these tasks are expected to be completed in accordance with QA/QC procedures with the intent of adhering to AAVLD accreditation guidelines.

- Additional duties will include processing of outgoing packages including referral testing from KSVDL and other KSU-CVM areas and maintenance of multiple internal documents including but are not limited to SOP's, Working Instructions, Referral Spreadsheets, and referral submission forms.

- Other tasks that may be performed could include training of student employees, filing, or assistance with creating purchase orders. 

Required Minimum Qualifications: -Bachelor of Science in Animal Science or related field, or compensatory professional experience
-Minimum of 2 years client service/communication
-General experience with computer software  Preferred Qualifications: - Knowledge of clinical specimens/testing and medical databases

- Diagnostic Laboratory Experience 

Special Instructions to Applicants: To apply, please submit an application along with a cover letter, resume and contact information for three professional references.    Screening of Applications Begins: Screening of applications begins immediately and will continue until the position is filled.   Salary Range / Pay Rate:  $12.94 - $22.00 per hour Equal Employment Opportunity: Kansas State University is an Equal Opportunity Employer of individuals with disabilities and protected veterans and actively seeks diversity among its employees. Equal Employment Opportunity is the Law.  Background Screening Statement: In connection with your application for employment, Kansas State University may procure a Background Screen on you as part of the process of considering your candidacy as an employee.