Assistant Manager

Chehalis, WA
Apr 28, 2017
Institution Type
Outside Academe

Job Description

Please apply for the position through our website:


This position works closely with the Branch Manager to attain branch/bank established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch/bank.

  • Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information
  • Ensures the branch is operationally sound
  • Ensures that the tellers are trained and competent in explaining all products and services offered
  • Monitors sales and service goals
  • Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls
  • Routinely and consistently provides guidance and training to branch team
  • Resolves conflicts with minimal help
  • May back up new accounts
  • May back up teller line
  • Ability to pass personal banking training
  • Responsible for satisfactory audits
  • Actively contributes to employee management and training
  • Services complex accounts often
  • Actively coaches and mentors team to deepen customer relations
  • Works with Branch Manager to identify business development opportunities

  • High School diploma or GED
  • 2+ years retail banking experience
  • Bilingual preferred
  • Bachelor's degree preferred
  • Some management experience
  • Proficient in Microsoft Office suite and any banking software used in the brancH
  • Training and mentoring skills
  • Customer focused service and sales skills
  • Understands consumer and small business lending
  • Overall knowledge of bank operations
  • Previous Teller experience
  • Knowledge of Policies and procedures

  • Be Genuine . Conduct yourself in a consistent, honest and compassionate manner at all times.
  • Work Ethic . Be willing to go the extra mile for the customer, whether internal or external.
  • Influence . Be an active player in participating, building and contributing to service.
  • Continuous Learning . Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank.
  • Team Play . We win together. Individuality is encouraged to advance and enrich the work of the team.
  • Problem Solving . Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions.
  • Communication . Keep others informed and up-to-date. Actively listen and learn from each other.

  • Ability to sit at a computer monitor for extended periods of time
  • Ability to perform repetitive finger, hand, and arm movements
  • Ability to lift up to 15lbs
  • Ability to effectively discern information and formulate appropriate action
  • Ability to reach, squat, bend, and manually manipulate standard office equipment
  • Ability to drive to various locations
  • Ability to think critically and provide appropriate solutions

Local candidates only:
  • Chehalis, WA

Required education:
  • High school or GED

99403Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Company Description
Columbia Bank is about good people, positive attitudes, high expectations, optimism, clear purpose, high ethics and respect for internal and external customers. We exist to provide excellent service for our customers, for our communities and for each other. We fulfill this commitment by hiring exceptional people.

We offer excellent employee benefits, competitive salaries, opportunities for advancement and education, 401(k) plans and more but we also offer the opportunity to be a part of something special.

If you're looking for a career with an exceptional organization that values talent, positive relationships, creative thinking, diversity, respect, involvement, employee development and fun, we offer an extraordinary experience to good people who are interested in doing good things, and we'd like to meet you.


Chehalis, WA


Tue, 25 Apr 2017 16:27:02 PDT