Change Management Analyst

Location
Tempe, AZ
Posted
Apr 28, 2017
Institution Type
Outside Academe


Job Description
Change Management Analyst

Position Description
The Change Management Analyst will manage Change Management processes which directly or indirectly impact IT production services in line with agreed IT Change Management processes minimizing adverse impact to business services. The goal of Change Management Analyst is to minimize the impact of any related Changes upon service across internally-managed and vendor-managed systems Your future duties and responsibilities
As Change Management Analyst in GISOD your involvement in the achievements of the team's objectives is to contribute to:

Ownership of the Major Incident Management process (as defined by the Information Technology Infrastructure Library - ITIL) and will drive improvement year over year. This person will provide direction, process, definitions, and support technologies to ensure that standardized methods and procedures are used for efficient and prompt handling of all Client changes.
Primary responsibilities of this position include oversight of the CGI Infrastructure Support personnel who are responsible for the actual hands-on delivery of services. The individual who fills this role is responsible for managing outcomes and results. The activities that this individual will oversee include:

Perform all key functions for the facilitation and reporting (internal, Client and Leadership) for all client Change Management practices.

• Change Facilitation

• Perform change evaluation based on information received assessing quality of change for comprehensive plans, accuracy and lead times.

• Manage risk, change impact and urgency to ensure impact to production services is minimal and the reasons and justification for changes are business beneficial.

• Negotiate 'Windows of Opportunity' with users of the process to avoid unnecessary change conflict and impact.

• Ensure the change authorization process has been complied with and feedback obtained on the outcome of all changes that are implemented.

• Be proactive in identifying and resolving issues relating to the change management process.

• Change Management- Metrics Reporting

• Responsibility included support the execution of report deliverables for Client Service as well as Internal Metrics and reporting

• Delivery and maintenance of key performance reports, making the information easily accessible to the users, and implement best practices regarding reporting and knowledge sharing.

• This position will also include managing the calendar of deliverables, monitoring data quality within source systems and report outputs, liaising with report recipients to inform them of any issues/delivery dates/answers to questions that arise and keeping the team apprised of any actions/interventions required. Required qualifications to be successful in this role
-3-5 years in IT support environment (helpdesk experience, network or server administrator, etc).

-College degree or equivalent experience in IT domain.

-Facilitation or Presentation training.

-Good knowledge of Windows platforms, UNIX, Mainframe and AS/400 knowledge is an advantage.

-Good knowledge of network technology (TCP-IP, Token-ring, etc).

-Good knowledge of MS-Office and Visio.

-Knowledge of Remedy Service Management Tools Suite.

-Experience performing at a high level beyond immediate area of responsibility

-Track record of building relationships within and across teams and with external partners/vendors

-Ability to motivate others to complete and agreement or assignment that is mutually beneficial

-Demonstrated ability to drive change through influence without direct management authority

-Self-starter with high energy to meet the needs of a demanding business and IT environment

-Problem-solving ability

-Ability to multi-task with outstanding organizational skills

-Outstanding negotiation and conflict resolution skills

-ITIL certification is highly preferred

-Candidate must have extremely strong leadership skills along with strong analytical skills.

-Excellent communication skills (both written and oral) At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Skills

Reference

541156

Company Description
At CGI, we are a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.


Tempe, AZ

569e8b8615

Thu, 20 Apr 2017 14:40:05 PDT

PI97645561