Client Services Representative - Neurology
Position Number: 00060798
Primary Function of Organization Unit: The Veterinary Health Complex (VHC) provides tertiary care for a wide variety of animal species and serves as an environment for training veterinary students, specialty training for interns and residents, and conducts clinical research. The client services and service receptionists provide customer service to VHC clients and acts as a first contact for all potential and current clients.
Essential Job Duties: The Client Services Representative ensures excellent customer service to current and potential clients as well as referring veterinarians at the Neurology / Cardiology Pavilion. Checks in clients, answers phone calls, makes appointments and processes deposits and payments. Works closely with internal and external clients as well as referring veterinarians to answer any questions or concerns. Takes detailed consult and referral information from referring veterinarians. Ability to multi-task and manage multiple incoming phone lines is crucial to this position. This position trains new staff members and helps to prioritize consults/referrals to be reviewed by senior faculty to ensure cases are seen within the appropriate timeframe.
Department Required Skills: Knowledge of MS Office products, email, fax and copy machines. Previous client service experience in a veterinary or medical setting required. Excellent verbal and written communication skills. Strong organizational skills.
Preferred Experience, Skills, Training/Education: Client services experience in a veterinary setting preferred.
Necessary Licenses and Certifications: N/A
AA/EOE: NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.
Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at "www.wes.org":http//wes.org. Degree must be obtained prior to start date.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.