Enrollment Coach

Location
Portland, Oregon
Posted
Apr 27, 2017
Administrative Jobs
Student Affairs
Institution Type
Four-Year Institution

POSITION SUMMARY:

Brandman University is seeking bright, motivated and  personable individuals to join our valued coaching center team.  Under direct supervision of the Assistant Director of Enrollment Services, the Enrollment Coach is responsible for supporting prospective students through their initial inquiry, application, and admission phase. This position utilizes a consultative sales approach to understand the prospective student’s needs, determine whether Brandman University will meet their educational goals, and if appropriate, make a compelling recommendation for them to attend Brandman.  This individual helps to facilitate the enrollment process by making frequent phone contacts with the prospective student, by connecting the prospective student with relevant campus personnel (e.g. Academic Advisors and One-Stop Specialists), and by overcoming prospective student objections when appropriate.  The Enrollment Coach will also coach prospective students to create strategies for having a strong start to their classes. 

The successful candidate must be results-oriented, customer centric, and have strong communication and listening skills.  This individual must also be a team player, as the position will be required to collaborate with coaching center colleagues and members of other Brandman University departments. 

 

TYPE OF SUPERVISION RECEIVED:  General Supervision from Assistant Director of Enrollment Services

POSITION DUTIES AND RESPONSIBILITIES:  

Essential functions:  100% of time

  • Responsible for converting prospective students from point of inquiry through registration/matriculation and onto a Brandman student. Must be comfortable with having your phone activity and overall performance measured. Utilize consultative sales processes to support students and overcome objections.
  • Serve as the primary point of contact for prospective students and help them navigate through the enrollment process while maintaining a high level of customer service throughout all interactions.  
  • Communicate Brandman University’s unique value proposition in a compelling and personalized fashion to all prospective students
  • Advise the prospective student on suitable programs in accordance with their goals and experience.  Effectively communicate program requirements to prospective students
  • Create and maintain an accurate roster of prospective students in Brandman’s CRM to assist with outreach record management. Provide regular feedback to the Enrollment team regarding issues, questions and barriers students face
  • Work in collaboration as part of the team responsible for recruiting and enrolling Brandman University students

 

 

You can expect the following distribution of your time:

  • 90%:  Phone contact with prospective students related to the admission process, outbound calls, and tracking information in Brandman’s CRM. 
  • 10%:  Training and professional development; quality assurance; strategy/performance review

Non-Essential Functions of the Job:

  • None identified at this time.


POSITION SPECIFICATIONS AND REQUIREMENTS:

 

Required:

  • Exceptional interpersonal skills which can work effectively with a diverse group of constituencies

  • Excellent phone skills

  • Experience maintaining accurate records in a CRM and/or other student databases

  • Ability to work autonomously with a high level of initiative in order to achieve enrollment results.  Good time management and prioritization skills

  • Comfortable being measured on enrollment targets and performance metrics

  • Ability to work effectively as a member of a team

  • Flexibility – the ability to thrive in a dynamic, growing, and evolving organization

Desired Qualifications:

  • Experience working in admissions or sales is preferred, but not required

Knowledge and Education: 

Knowledge, Skills, and Attributes

  • Good communication, both written and verbal

  • Working knowledge of consultative sales

  • Resilient

  • Student-focused

  • Personalized service/attention

  • Empowering

  • Strong technical and computer skills

  • Coachable; accepts and implements feedback

  • High integrity

  • Accepts others points of view

  • Able to clearly articulate or present their point-of-view

  • Self-disciplined; focused; solution oriented

  • Ability to plan, prioritize and organize effectively

  • Optimistic; positive

  • Responsible

  • Responsive

Education:

Bachelor’s degree or equivalent experience required