Network Support Services Manager

Location
Clemson, SC
Posted
Apr 26, 2017
Institution Type
Four-Year Institution
Clemson University


Location CAT Building
Full/Part Time Full-Time
Regular/Temporary Temporary


JOB SUMMARY:


Provides leadership and management to the Network Services team. Network Services team is responsible for customer support, service center billing, work order management, E911 compliance.


JOB DUTIES:


45% - Essential - Provides leadership and management to the Network Services team. Supervise staff, manage processes and provide general oversight to the telecommunications service center. Manage E911 compliance.

25% - Essential - Provide administrative oversight for Network Services and Telecommunications work order and billing systems. Work with vendor to address system configuration and manage system life-cycle.

10% - Essential - Monitor and process monthly billing for telecommunications service center. Overall responsibility to ensure that billing is accurate and timely. Generate reporting on service center activities. Work with and provide oversight to contractors in order meet customer service goals.

10% - Essential - Provide training to staff and encourage professional development among staff.

10% - Essential - Attend training and professional development related to job duties.


MINIMUM REQUIREMENTS:


A bachelor's degree in communications, business administration, computer science (information technology), mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may be substituted for bachelor's degree on a year-for-year basis.


RESPONSIBILITIES:


JOB KNOWLEDGE
Comprehensive Job Knowledge - Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations

SUPERVISORY RESPONSIBILITIES
Manages Work of Others - Manages work of others including hiring, terminating, training and developing, reviewing performance and administering corrective action for staff. Plans organizational structure and job content.

BUDGETARY RESPONSIBILITIES
Provides Budget Input - Provides input into the budgeting process, and oversees fund allocation.


WORK SCHEDULE:


Standard Hrs: 37.5; Band: 07 ($ 48,622.00 - $ 89,956.00)


APPLICATION DEADLINE:

May 9, 2017


CLOSING STATEMENT:

Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Clemson University is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from minorities and women.

PI97620868