IT Customer Service Desk Support Specialist

Location
San Jose, California
Posted
Apr 25, 2017
Ref
24092
Administrative Jobs
Technology, IT Support & Training
Institution Type
Four-Year Institution

Job Title: IT Customer Service Desk Support Specialist

Job ID: 24092

Full/Part Time: Full Time

Regular/Temporary: Regular

Job Code: 0420

Department: Service Desk

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About the Position

The IT Customer Service Desk Support Specialist serves as the primary point of contact for students, prospective students, faculty and staff for the Service Desk. This position serves as the first point of contact for students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. This position is responsible to responds to Service Desk inquiries and analyzes reported problems resolving many of the basic issues and logging Service Desk tickets to technical and functional staff to resolve those requiring more expertise.

About Information Technology Services:
Information Technology Services provides technologies, services, and resources that support an innovative, engaged learning community, enable student success, and serve campus operations in one of the region's top 10 universities. We take pride in providing excellent customer service to provide the best support possible to the campus community. For more information about IT Services, please visit our website at: http://its.sjsu.edu/about/