Tech Support Position

Irving, TX
Apr 25, 2017
Jobs Outside Higher Education
Software & Technology
Institution Type
Outside Academe

Job Description

Identify, research and resolve technical problems with Windows based Desktop Hardware and Software.
Respond to telephone calls, email and tickets for technical support.
Document, track, and monitor all problems to ensure a timely resolution.
Support, monitor, test, and troubleshoot hardware and software problems pertaining to the LAN.
Ability to troubleshoot various connectivity issues through LAN/WAN hardware, hubs, switches, routers, and servers.
Ability to troubleshoot and configure various applications.
Schedule repairs for various contracts.
Install and configure workstations based on company needs and requirements.
Provide end user support for all LAN and WAN based applications as well as remote users.
Assist with data recovery, using backup systems or recovery tools.
Perform manual/automatic backups as needed.
Perform and manage PC and Laptop imaging process
Perform other duties or special projects as requested related to area of responsibility.
Assist with phone system moves, adds and changes as well as troubleshooting.
Ongoing proactive assessments of all LAN and WAN connectivity, hardware/software and telephony systems we support for our customers

Knowledge of Microsoft Operating Systems and Office Suites
Knowledge of LAN equipment functionality (switches, routers)
Knowledge of Telephony and/or VoIP functionality.
Knowledge of Anti-virus/Anti-malware software solutions
Knowledge of Backup Software Solutions
Knowledge/training on documentation and time management system(s)

Must have a strong work ethic, organization skills, the desire to learn and is not afraid to ask questions
Ability to maintain confidentiality at all times
Ability to self motivate along with good time management skills
Possess Fundamental skills working as part of a team based organization paired with the ability to work independently
Exemplary Customer Service/Satisfaction skills and good communication skills

Company Description
NETinc is a growing Tech Support company founded in 1989 focused on providing quality customer service based technical support to businesses. We offer a chance to join a growing team of qualified technicians while encouraging each individual's growth potential.

Irving, TX


Mon, 24 Apr 2017 07:46:22 PDT