Technical Services Coordinator

Edmond, OK
Apr 25, 2017
Institution Type
Four-Year Institution

College Information:
Position Summary:

Ensure the proper day-to-day operation of technology applications and equipment. Provide assistance in resolving technology support issues. Perform installations, repairs, upgrades, backups, and other maintenance tasks. May have expertise in commonly used business applications.

Posting Number: RE00854
Job Type: Full-Time
Department Specific Essential Job Functions:

Responsible for the creation and implementation of a technology utilization five year strategic plan. Coordinates with the Dean’s office to implement and report on the plan.

Responsible for installation, operation and support of professional audio/video hardware and control systems in classrooms and auditoriums, as well as all other multimedia hardware within the College of Liberal Arts.

Provides immediate onsite classroom support in the College of Liberal Arts when issues are reported during normal working hours.

Provides extended weekday and weekend remote support as required while on call, including onsite support if necessary. Extended support hours are from 7:00am to 10:00pm on weekdays. Weekend extended support hours may vary based on events scheduled. Extended support hours are subject to change.

Provides remote and onsite support for UCO owned/leased computer hardware, software, and multimedia technologies.

Hires, schedules, trains, and manages student employees to provide supplementary support and quality assurance of classroom computer and multimedia technology throughout the day, as well as during evenings and weekends.

Supervises the LA Document Processing Center technician.

Responsible for computer builds/rebuilds, hardware replacement, data migration, and hardware/software disposition/surplus (including the destruction of data on storage media).

Performs Windows Server system administration as needed on departmental servers. This could potentially involve setting up network printers, file shares, websites, etc.

Translates technical issues so that nontechnical personnel can understand these issues. Provides adhoc training as necessary, and provides scheduled training at various times of the year for faculty and staff on the use of classroom technology.

Recommends and implements policies and procedures for all labs and classrooms in the College of Liberal Arts.

Provides support and installation of hardware and software in the labs, classrooms, public areas, and on individual UCO owned employee computers.

Troubleshoots complex problems with hardware and software in the labs, classrooms, and other departmental computers.

Performs repairs and routine maintenance on computer and multimedia equipment and arranges for vendor repair service as needed.

Recommends and implements physical security solutions for classroom, lab, and other publicly accessible technology.

Ensures that appropriate restrictions are in place to secure operating system and application software in the classrooms and labs so that the software can be used as needed without individuals being able to change the configuration.

Evaluates, recommends, and coordinates the purchase of computer hardware, software, and multimedia technology. Reviews technology purchase requests and follows procedures to obtain approval from OIT and Legal Services.

Maintains a current inventory of all computer and multimedia hardware, as well as all purchased software that is not managed by OIT, to facilitate required annual inventory reporting to the State of Oklahoma.

Maintains records for software licenses and keys, license agreements, contracts, and maintenance agreements. Maintains vendor sales and service contacts and provides timely notification to staff to ensure maintenance agreement renewals.

Coordinates and manages vendor installation of wiring, mounting of projectors, and other such scenarios involving technology in which the work is outside of the scope of this position.

Coordinates and manages all inventory, purchases, installations, and maintenance of classroom furniture to ensure functionality and compatibility with classroom technology.

Manages digital signage implemented within the College of Liberal Arts. Duties include hardware and software configuration and troubleshooting, as well as end user training and support.

Assists with any issues related to classroom capture. Obtains support from the vendor and/or the OIT Technology Resource Center when required. May provide limited hardware/software support and end user training/support.

Maintains a customer service attitude at all times. Responsible for ensuring that the student employees managed by this position also maintain a customer service attitude at all times.

Continually updates skills and knowledge relative to the position and the technology industry. Utilizes resources that are freely available online and elsewhere. If necessary, requests and provides adequate justification for formal training.

Performs other related duties as assigned.

Salary: $50,947.30 annually
Desired Start Date: 07/10/2017
EEO Statement:

The University of Central Oklahoma (University) is committed to an inclusive educational and employment environment that provides equal opportunity and access to all qualified persons. The University will continue its policy of fair and equal employment and educational practices without discrimination harassment because of actual or perceived race, creed, color, religion, alienage or national origin, genetic information, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law.

For complete details on the University’s EEO policy, please visit the Employee Handbook.


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