Duties: The Barista is responsible for the provision of food and beverage service to Penn's Dining customers. Baristas are expected to serve as ambassadors to both Dining and the University in general. They must represent both in a friendly, professional, courteous, and efficient manner and set a positive tone for all customer interactions. The Barista is required to follow all customer service, cash handling, safety, sanitation and quality assurance policies and procedures. They communicate with customers about the foods being served, including the names, main ingredients and basic preparation techniques used to produce each food. Baristas must be knowledgeable about unit information and policies. Baristas must enforce the meal contract and entrance policies fairly and without prejudice and should endeavor to promptly mitigate any questions, problems, or potential conflicts with customers due to misunderstandings, under the guidance of unit leaders and management. This position prepares, displays, decorates, garnishes, serves, re-stocks and stores ingredients and food items in a safe and sanitary manner, whether hot or cold. The Barista promptly and constantly cleans and sanitizes all work, preparation and customer service areas, and work tools & utensils, utilizing proper safety equipment and chemicals and all associated sanitation and HACCP guidelines. The Barista also controls proper portion sizes for all foods served through the use of proper utensils and serving and slicing techniques. Communicates effectively with kitchen, management and other employees concerning customer flow, food supplies and other service needs. Responsible for the storage, labeling, dating and prompt return of all food and supplies before, during and after service periods. Will also assist in various additional ways with the clean-up, sanitation, breakdown and set-up of other areas as directed by supervisors and management. Ongoing training is mandatory and must be attended when offered. Will be required to pass a minimum of seven days of training by the concept trainer.
Position is for 9 months per year.
Qualifications: A High School Diploma or GED is preferred and 1 to 2 years of experience or equivalent combination of education and experience. Recent experience in food service preferred. Demonstrated customer service skills. Ability to communicate and implement management direction. Ability to lift 10 - 25lbs. Willingness to work flexible hours, 7 day per week operation. Ability to follow & memorize many recipes, & ability to use coffee & other machines, to use cash register & make all transaction on the register, credit card machines & gift card machines. Capacity to follow all cash handling policies and procedures once trained.
Reference Number: 95-25551
Salary Grade: U
Employment Type: Non-Exempt
Org: External Dining
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: 1-Unionized