Program Manager - Illini Union (A1700245)

Champaign, IL
Apr 22, 2017
Institution Type
Four-Year Institution

Program Manager

Illini Union

University of Illinois at Urbana-Champaign

The Illini Union at the University of Illinois at Urbana-Champaign is seeking a talented student affairs professional to serve as a Program Manager for the Event Services Department. Founded in 1867, the Illinois campus is one of the original 37 public land-grant institutions. It is one of the top comprehensive research public universities in the nation. The successful candidate will be working on a campus with academically talented and diverse student population, including 19 percent international students, 12 percent Asian American students, 5 percent African American students, and 6 percent Hispanic/Latino students from a total enrollment over 42,000 students. As the community center of the University, the Illini Union draws together all members of the University with approximately 16,000 visits of students, faculty, staff, alumni, and guests on a daily basis.

Position Functions and Major Responsibilities: Reporting to the Assistant Director of Operations, the Program Manager will:

Provide oversight of reservation data input and acts as a liaison between the client and Illini Union services. Assess the goals of events and determine the appropriate resources required based on departmental and client needs. Provide creative, appropriate, timely and unique solutions for comprehensive event plans.

Supervise, manage, and provide for professional development of staff in Events Services Office. This includes hiring, training, coaching, and monitoring to ensure high quality of services that meet clients' needs.

Responsible for providing independent high-level administrative oversight of a fast paced, constantly evolving service driven office. Develop and implement event management policies and protocols in order to ensure quality service and provide efficient and effective distribution of information to customers.

Serve as team lead to develop and implement software resources (including but not limited to: Event Management Systems (EMS), Social Tables, Event Master, and Banner) to support the mission of the Event Services Office.

Act as the department lead in development of strategic marketing campaigns and promotional materials while providing oversight of pricing structures to maximize facility usage.

Review and produce cost and revenue estimates (internal and external) for Event Services Office. Prepare budgetary recommendations, and monitors invoices by closely interacting with Accounting Office.

Lead a team to produce strategic overall resource and service development plans by utilizing data on sales and usage of Illini Union facilities.

As the lead Event Services liaison for the Illini Union, responsible for the pairing of appropriate facility resources with internal and external campus entities. Work closely with Marketing, Hotel, Catering, Building Supervisors, Facilities, and Maintenance departments.

Oversee the preparation of event schedules and provide detailed descriptions of the physical room set-ups for the Building Service team. Coordinate client service needs with the Multimedia Department, Catering, Building Engineers, and other units in the Illini Union.

Responsible for ensuring adherence to building and reservation policies as outlined in the Campus Code of Affairs, Campus Administrative Manual, and Illini Union Policy and Procedures Manual.

Qualifications: A bachelor's degree in business or closely related field is required, while a Master's degree is preferred. Four years of event management experience in a conference facility, hotel, convention center, student union or a similar environment and three plus years of supervisory/management of full/part-time staff are required. Extensive knowledge of event organization and conference planning. Strong computer skills with ability to oversee the functioning of computer software and databases is required. Excellent communication and customer service skills. Strong organizational skills and attention to detail is preferred. Ability to work with diverse faculty, staff, students and public clientele. Ability to work effectively under the pressure of a variety of deadlines and obligations is preferred.

Appointment Status: This is a 12-month, full-time academic professional position.

Salary: Commensurate with experience and includes an excellent benefits package.

Proposed Starting Date: As soon as possible.

Application Deadline: May 19, 2017

Application Procedures: All candidates must complete an online application at prior to the application deadline for full consideration. Qualified candidates must upload a letter of application, resume, and contact information (name, address, telephone number, and email address) for three current professional references. Official transcripts will be required for all finalists. Individuals with diverse backgrounds are encouraged to apply.

For additional information regarding the application procedures, please contact:

Illini Union

HR and Administrative Services

217-333-3660 (phone)

Illinois is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a disability. Illinois welcomes individuals with diverse backgrounds, experiences, and ideas who embrace and value diversity and inclusivity. (

All finalists for this position will require a background check and final offers will be contingent upon the results of the background checks. The university ensures that all background checks are held in compliance with all federal and state statutes, and campus policy. Information attained from background check will be kept strictly confidential. Finalists will have the right to request a copy of the report the University receives.

The University of Illinois is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. For more information, visit To learn more about the University's commitment to diversity, please visit

Organization Name: Illini Union-Oper
College Name or Administrative Unit: Illini Union
Category: Academic Professional
Open Date: 04/21/2017
Close Date: 05/19/2017


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