SENIOR GLOBAL PROGRAMS MANAGER
Duties: Reporting to the Associate Director, Advising & Enrollment, the Senior Global Programs Manager plays a key role in administering undergraduate education abroad opportunities including Penn-approved semester programs, global internships, Penn Global Seminars and other short term programs. This position provides guidance on all available opportunities for Penn undergraduate students, including those that are not managed within Penn Global. In addition to this, the Senior Global Programs Manager will take on advising and enrollment coordination cross-portfolio such as for a school or department.
The Senior Global Programs Manager carries out a mix of advising, program management, programming and crisis support as follows:
Advising: Work directly with students both in one-on-one and group sessions; addressing groups of students, parents, and faculty through a variety of media; advising on program costs, financial aid policies; responding to inquiries about study abroad; orientation and student preparation: preparing pre-departure information and leading orientation sessions; and, maintaining supportive and constructive communication with students during the advising, application, study abroad, and return stages.
Program Management: Preparing and updating information and materials for Penn Abroad programs within StudioAbroad; application review and student selection; and, maintain partnerships with providers, host institutions, and program staff abroad.
Programming, Outreach, and Recruitment: Support and lead Penn Abroad initiatives for programming and outreach to prospective education abroad students; activities include but are not limited to Penn Global Week and the Education Abroad Fair, information sessions, returned student programming, social media, marketing support, events, etc.
Crisis Support: Collaborating with appropriate crisis response team members in the case of student emergencies abroad.
Qualifications: Required Qualifications:
- Bachelor's Degree
- 2 to 3 years of experience in education abroad advising and/or program management
- Demonstrated experience in effective advising
- Excellent organizational, written, and oral communication skills
- Commitment to student service and ability to work effectively with faculty, students, and university representatives from different cultural backgrounds
- Excellent judgement and ability to deal with difficult situations
- Experience working, studying or living abroad
- Proficiency in one or more languages other than English
- Familiarity with higher education in other countries
Reference Number: 62-25047
Salary Grade: 027
Employment Type: Exempt
Org: Penn Abroad
Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
Job Family: G-Student Services