Systems Administrator/Integrator

Location
Amherst, MA
Posted
Apr 12, 2017
Administrative Jobs
Technology, IT Support & Training
Institution Type
Four-Year Institution

Full-time, year round position, grade 22, salary commensurate with experience and qualifications

Reporting to the Director of IT Infrastructure, the Systems Administrator/Integrator (SysAdmin) supports various critical enterprise systems vital to the operation of the College including Windows and Linux servers, file and print servers, along with specialized applications for departments. The SysAdmin also uses creative solution engineering and problem solving to implement data-exchange and system integration solutions between College systems with an emphasis on automation. Other duties of the SysAdmin include designing, developing, recommending, installing, debugging and supporting enterprise-wide computing/network systems and related infrastructure. The SysAdmin works independently as well as collaboratively with other IT and college departments. The SysAdmin takes appropriate actions to support a diverse workforce and participates in the College's efforts to create a respectful, inclusive and welcoming environment.

Key Responsibilities

Systems Administration

  • Administer security for enterprise systems in collaboration with department security managers in accordance with federal and state regulations and College policy. Manage and document bi-annual security review.
  • Perform log analysis on servers, systems and network logs
  • Conduct security assessments on servers and storage devices, documenting results and preparing reports for senior leadership
  • Conduct forensic examinations on a variety of supported systems
  • Manage Active Directory group, user and computer objects, as well as the AD Schema
  • Collaborate with IT personnel to prepare and maintain incident response, disaster recovery and business continuity plans and procedures
  • Maintain enterprise servers and perform hardware and software maintenance operations including installation, configuration and support of server hardware, software and data backup and disaster recovery
  • Proactively monitor and tune server performance
  • Perform Windows and Linux server administration and maintenance
  • Design, troubleshoot and maintain enterprise virtualization platforms
  • Implement and maintain cloud-based systems
  • Implementation and maintenance of enterprise SAN hardware and software systems
  • Manage enterprise backup systems and strategies
  • Evaluate on-premise and cloud-based systems for applicability in the College enterprise
  • Maintain technical documentation on supported systems

Integration

  • Ensure all integration efforts are conducted with security best practices
  • Ensure version control and change management techniques are applied to integration scripts and software
  • Maintain all integration scripts and software in a location accessible in the event of an incident response or disaster recovery scenario
  • Review and validate the applicability and security of all integration scripts and software on a periodic basis
  • Ensure all integration scripts and software are appropriately backed up and archived
  • Automate common tasks via scripting or programming
  • Extract and manipulate data from enterprise databases
  • Debug complex processes and perform analytical problem solving
  • Design, develop, implement and maintain mobile device integrations
  • Development of automated server installations
  • Use Active Directory, LDAP or other directory services for integrations
  • Collaborate with IT staff to define data requirements for integration efforts
  • Create and maintain documentation for all integration projects

Network Administration

  • Administer security for network devices
  • Perform log analysis on network equipment logs
  • Use network packet-sniffing software for network troubleshooting
  • Conduct security assessments on internal and external networks, documenting results and preparing reports for senior leadership
  • Manage network switching and routing configurations
  • Maintain enterprise switching and routing equipment
  • Maintain operating systems and current patch levels on all network equipment
  • Design, configure, implement and maintain enterprise wired and wireless networks
  • Evaluate next generation networks for applicability in the enterprise
  • Maintain technical documentation on supported systems

Application Support

  • Perform log analysis on application logs
  • Evaluate and configure security permissions within supported applications
  • Manage application configurations
  • Implement and maintain Citrix Application and Virtual Desktop environments
  • Maintain card access systems
  • Provide application and operating system expertise and work closely with users and IT staff to ensure maximum system uptimes
  • Provide expertise when consulting with clients on software purchases
  • Maintain technical documentation on supported systems

Project Management

  • Provide project management for IT-related projects

QUALIFICATIONS

Required

  • Bachelor's Degree in a computer related field. In lieu of a degree, 5 years of experience supporting enterprise information technology systems.
  • Strong customer service philosophy and the ability to focus on providing a seamless and secure user experience
  • Strong verbal and written communication skills
  • 5 years of experience in highly available, mission critical enterprise system administration
  • 5 years of experience in integrating disparate systems and applications at both the data and networking layers in a complex environment
  • Knowledge of email administration and management in an enterprise environment
  • Extensive knowledge of TCP/IP protocols
  • Knowledge of firewall, access control and intrusion detection/prevention technologies
  • Ability to communicate technical information to users with varied technical backgrounds
  • Able to take initiative, work independently and work as a member of a team, while keeping managers, team members and stakeholders informed of progress
  • Ability to learn new technologies, follow best practices and implement solutions
  • Ability to prioritize tasks and use time management techniques to maximize productivity

Preferred

  • Advanced degree in computer science or other information technology related discipline
  • Project management experience
  • Knowledge of Linux and Windows server and application administration, management and scripting in an enterprise environment
  • Experience with web technologies (LAMP,IIS,HTML and PHP)
  • Knowledge of relational database design, administration and programming
  • Knowledge of SAN and iSCSI network storage technologies
  • Knowledge of data import/export formats for systems integration and web service APIs
  • Knowledge of CBORD card access systems

Environmental & Physical Demands

  • Visual – normal concentration
  • Lift, carry, push and pull up to 50 pounds
  • Repetitive motions including hands, wrists and fingers
APPLICATION INSTRUCTIONS

Interested candidates should submit a cover letter, resume, and the names and contact information (e-mail and/or telephone number) for three professional references. Applications will be reviewed until position is filled.

Amherst College is an equal opportunity employer and encourages women, persons of color, and persons with disabilities to apply. The College is committed to enriching its educational experience and its culture through the diversity of its faculty, administration, and staff.

Amherst College, one of the premier liberal arts colleges in the nation, is located in Amherst, Massachusetts, a town of approximately 35,000 residents in the western part of the state. The college's community is composed of about1,800 students from 49 states, plus D.C., Puerto Rico and the Virgin Islands, and 54 countries around the world, and about 1,000 staff and faculty. The college's scenic 1,000-acre campus includes a 500-acre wildlife sanctuary and the Book & Plow Farm; three museums: Emily Dickinson Museum, Beneski Museum of Natural History and Mead Art Museum; and multiple educational and cultural venues and resources through the Five College Consortium. The town of Amherst offers an amazing variety of coffee shops, restaurants and entertainment, and a very active outdoor life. Our vibrant campus, diverse community and beautiful surrounding, makes Amherst College and the Town of Amherst a great place to work, learn and live!

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